SAP

• Salary: Not disclosed
• Location: Bengaluru
• Key Skills: Accounting

Job Description:

Job description We help the world run better At SAP, we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better HowWe focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from, What You'll Do The Senior SAP BASIS Engineer plays a pivotal role within the SAP ECS Regional Delivery expert, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services We are looking for an experienced SAP technology professional expert for the regional delivery expert team who should have a proven track record in Administration in SAP ABAP and SAP products and Critical Situation Handling with a strong technical and process background Also having customer first mindset, As Regional Delivery Expert You Are Responsible For Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLAs, Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify operations, Perform comprehensive performance assessments for the critical customer, Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issue before sign-off for production implementation using data-driven approach, Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, Technical operation and Customer to optimize system configurations and landscape stability Proactive Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels, Root Cause analysis for Service requests failures/outages, performance issues continuous improvement methodologies Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery Streamline standard operating procedures by focusing on automation enhancements, Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer, Run the hyper care support for the critical customers, What You'll Bring 7+ years of Technical Operations in ABAP/JAVA/HANA/DB2 Hands-on experience in one of the areas like SAP System Administration,Basic System Performance Management, Lifecycle events (Upgrades / Updates/Migration), SAP Project Management, Support, Escalation Management Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE) Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support, Experience in Service Management like Service request, Incident Management Experience in Problem Management, Root cause analysis methodologies Education And Qualifications Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management, Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification, Cloud knowledge (e-g , experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) #ITT3 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for databa