Vested Finance

• Salary:
• Location: Remote
• Key Skills: Accounting

Job Description:

Job description As a customer success executive, you will be the customers' first point of contact for complaints, questions, requests, feedback, or any other needs; you are charged with managing relationships between clients and the company As the first person to interact with our customers, you are expected to use a high level of professionalism in their conversations, apply a thorough knowledge of their company's products and services, and respond quickly to requests and questions When contacted for a complaint, you are expected to "own the problem" - that is, take responsibility for responding to the issue, research the problem, and resolve it internally as quickly as possible to maintain the highest level of customer satisfaction Other responsibilities include keeping customer records and account information up to date and assisting in the onboarding process What you will do Be a part of one of the best customer success teams. You will assist other team members in following up with clients who have opened an account with Vested. This will involve messaging and calling them/ answering queries over call. Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the broader team. Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. Uphold Vesteds highest standards of service while serving as the main point of contact for our clients, resolving inquiries and responding with empathy to concerns to build lasting relationships. Prior Experience Bachelors degree or equivalent experience. 1-2 years experience in a customer service role will be preferred. Qualities were looking for Excellent attention to detail, with a professional, enthusiastic, and warm phone presence. Proactive capability at owning and deepening client relationships. Role: Customer Service Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills bpodomestic bpoback officecustomer servicecustomer caretrainingcustomer supportvoice processcustomer satisfactionhandling customer queriesquality assurancecallingclient relationshipcustomer handlingretentioncommunication skills