Barclays

• Salary:
• Location: Chennai
• Key Skills: Accounting

Job Description:

Job description Join us as a Colleague Experience Survey Analyst at Barclays to drive digital HR transformation through data-driven decisions - apply your expertise in employee experience, stats, Python, and SaaS to turn insights into unparalleled colleague experiences. To be successful as a " Colleague Experience Survey Analyst you should have experience with: Strong command of analytical and statistical skills ((inferential stats, correlations, regression analysis, etc) and a passion for colleague/employee experience. Key skills required include advanced planning and forecasting abilities to anticipate change and align resources, proficiency in benefits tracking to ensure value realization, and a commitment to continuous improvement in change methodology development. Additionally, knowledge of technology change, especially with SaaS products, is crucial to support our digital HR transformation, as well as SQL, Python, or database querying experience. Additional Skills: Deep understanding of the full survey research process, from questionnaire development to statistical analysis, Proactive and adaptable approach to work both independently and in collaborative, agile teams, and exceptional decision-making, problem-solving, and presentation abilities. Mastery in using survey programming platforms like Glint, PeakOn, or Qualtrics, along with proficiency in Microsoft Office Suite, will set you apart in this dynamic role. Qualification - Minimum bachelor s degree (Preferred master s degree in any discipline) You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of Chennai. Shift Hours for this role are 10:00 AM to 6:00 PM IST, with occasional flexibility required for key afternoon meetings. Purpose of the role To deliver the collection and analysis of research into customer needs, experiences and interactions, to support the creation of beautiful, useful, and innovative experiences and communications for our 20m UK customers. To put the Customer Voice at the heart of everything we do. Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design/UX Research, Colleague research, quantitative research and CX tracking. Collaboration with various departments including Design, Product, Channel, Marketing, Transformation and Technology, to brainstorm innovative design concepts, ensuring that research findings are integrated into all stages of the innovation cycle. Development and testing of prototypes, mock-ups, or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders. Monitoring of emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays strategic decisions. Utilisation of data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs. Management of all risk relating to the Insight process, (and in particular Data Privacy risk) including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance. Management of all Research programmes, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliv