Wipro

• Salary:
• Location: Chennai
• Key Skills: Accounting

Job Description:

Job description ? Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Role: Process Trainer Industry Type: IT Services & Consulting Department: Teaching & Training Employment Type: Full Time, Permanent Role Category: Corporate Training Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills process trainingtraining needstrainingojtcoaching sales trainingsoft skillsbehavioural trainingtraining managementteachingproduct trainingsoft skills trainingcontent developmentcustomer service trainingtraining delivery