Cordelia Cruises

• Salary: 4-6 Lacs PA
• Location: Mumbai (All Areas)(Lower Parel)
• Key Skills: Accounting

Job Description:

Job description Job Description: Skillfully addressing guest queries, requests, and complaints via telephone. Proficiently handling guest inquiries and concerns through email correspondence. Expertly managing escalations to achieve swift and satisfactory resolutions. Engaging with guests face-to-face to deliver personalized service. Demonstrating exceptional multitasking abilities to handle various tasks simultaneously. Required Skills: Profound knowledge of our products and services, enabling you to provide accurate information and solutions to our guests. Outstanding communication skills with an emphasis on voice modulation to ensure clear and pleasant interactions. Impeccable grooming, projecting professionalism and enhancing the overall guest experience. Confidence in addressing guest concerns and delivering solutions with finesse. Proficiency in using Microsoft Excel for data management and reporting. Flexibility to work in shifts and during weekends, ensuring our guests receive support around the clock. Role: Customer Success, Service & Operations - Other Industry Type: Travel & Tourism Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Customer RelationshipCSESolving QueriesCustomer CareCustomer SatisfactionCustomer ComplaintsCustomer RetentionCustomer Queries