NTT DATA, Inc.

• Salary:
• Location: Mumbai
• Key Skills: Accounting

Job Description:

Job description What you'll be doing Service Management, Incident Management, Problem Management, Capacity Management, Workplace type: On-site Working Incident Management Handle and resolve IT service incidents efficiently, ensuring minimal disruption to business operations. Problem Management Analyze recurring issues, identify root causes, and implement long-term solutions to enhance system reliability. Change Management Oversee IT service changes, ensuring proper documentation, risk assessment, and seamless implementation. Capacity Management Monitor and optimize IT infrastructure capacity to meet business demands and prevent performance bottlenecks. Service Improvement Continuously assess and enhance IT service processes to improve efficiency and customer satisfaction. ITIL Framework Compliance Adhere to ITIL best practices for service management, ensuring alignment with industry standards Role: Problem Management Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Management Change ManagementITIL Framework ComplianceCapacity ManagementProblem ManagementIncident Management