Indus Health Plus

• Salary: 2-2.5 Lacs PA
• Location: Mumbai (All Areas)
• Key Skills: Accounting

Job Description:

Job description Indus Health Plus Private Limited Job Description Job Title: Executive Work Location: Pune Division / Department: Relationship Executive Reports To: Assistant Manager Full-time Part-time Job Description: Key Responsibilities: Health Checkup & Admission Support Support scheduling and execution of health checkups at assigned centers. Coordinate with hospital staff and internal teams to ensure smooth conduct of health checkups. Assist in patient admission and discharge coordination, ensuring proper documentation. Support on-ground operations during checkups to ensure patient flow and service quality. Report operational issues or delays to the reporting manager in a timely manner. Ensure availability of services as per schedule and inform seniors of any deviations. Assist in monitoring service delivery and escalating gaps or delays when observed. Maintain daily operational records and assist in timely data entry and reporting. Support verification of bills and documentation under guidance from seniors. Maintain accurate records of checkups, admissions, and service delivery. Ensure patients receive a smooth and pleasant checkup experience. Address routine patient queries and concerns at the center. Escalate complaints or grievances to the reporting manager promptly. Support initiatives aimed at improving patient satisfaction and service quality. Education and/or Work Experience Requirements: Graduate in any discipline 0- 2 years of experience in healthcare operations, patient services, or hospital/center coordination Freshers with relevant internship or hospital exposure may be considered Skills: Good coordination and interpersonal skills Clear communication and willingness to learn Basic problem-solving ability Attention to detail and ability to handle multiple tasks Basic knowledge of healthcare operations and documentation (preferred) Working knowledge of MS Office Role: Customer Success Associate Industry Type: Fitness & Wellness Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Satisfaction Customer RetentionCustomer Engagement