CIMET

• Salary:
• Location: Jaipur(Vaishali Nagar)
• Key Skills: Accounting

Job Description:

Job description Role Overview We are looking for a highly analytical and detail-oriented Data Analyst to support our outbound contact center operations. This role will be instrumental in driving performance visibility, enabling data-driven decision-making, and improving overall operational efficiency through advanced analytics, reporting, and insights. The ideal candidate will have strong expertise in data analysis tools, experience in building dashboards, and the ability to translate complex data into actionable business insights. Key Responsibilities Performance Analytics & Reporting Develop and maintain daily, weekly, and monthly performance reports across key outbound metrics (connect rate, conversion rate, revenue per agent, productivity, etc.) Provide actionable insights to improve agent and campaign performance Dashboard Development Design and manage interactive dashboards using Power BI Build real-time visibility tools for leadership to track KPIs and trends Data Analysis & Insights Conduct deep-dive analysis to identify performance gaps, trends, and improvement opportunities Perform cohort analysis, funnel analysis, and segmentation to optimize campaigns Predictive & Advanced Analytics Apply statistical techniques such as regression modelling and predictive analytics to forecast performance and improve targeting strategies Support data-driven decision-making for business growth initiatives Data Management & Automation Extract, clean, and transform data from multiple sources (diallers, CRM, MIS systems) Automate reporting processes to improve efficiency and reduce manual effort Stakeholder Collaboration Partner with Operations, Training, and Leadership teams to understand business requirements and deliver relevant insights Support strategic initiatives with data-backed recommendations Key Skills & Qualifications Technical Skills Advanced proficiency in Microsoft Excel and Google Sheets (pivot tables, advanced formulas, macros, automation) Strong experience with Power BI (mandatory) Solid understanding of data analytics techniques: Regression modelling Cohort analysis Predictive analytics Trend and variance analysis Analytical Capability Strong problem-solving skills with the ability to interpret large datasets Ability to translate data into clear, actionable insights Tools & Systems Experience working with CRM systems, diallers, or contact centre platforms is preferred Familiarity with SQL or data querying tools is an added advantage Communication Skills Strong verbal and written communication skills Ability to present insights to senior stakeholders in a simple and impactful manner Experience Required 3 to 5 years of experience in Data Analytics, preferably in a contact centre / BPO / outbound sales environment Proven experience in building dashboards and delivering business insights Success Metrics (What Good Looks Like) Improved visibility of real-time performance across teams Faster and more accurate reporting cycles Identification of key drivers impacting revenue and productivity Measurable improvement in campaign performance through data insights Role: Operations - Other Industry Type: Software Product Department: Customer Success, Service & Operations Employment Type: Full Time, Temporary/Contractual Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ExcelPower BiDaxData Analytics