Job description Department: Digital Business Unit Role: Reactivation Department (Executive Advisory) Designation: E1 & E2 Assistant Manager/Deputy Manager Job Description: Reactivation of inactive/dormant/Inoperative Demat Ac. To achieve healthy revenues without compromising on clients profitability. Should focus on overall portfolio growth, client activity ratio and quality of information delivered. Propose investment options based on customer needs by assessing their risk appetite. Support the client decision making with use of technology enabled tools Develop Knowledge of market news, financial trends and current affairs Analyze customer portfolio & give appropriate advice Responsible to ensure all activities are in adherence as per Compliance & Risk. Assist in increasing depth in existing relationships Interested candidates can share their resumes on amisha.bidwadkar@kotak.com Role: BFSI, Investments & Trading - Other Industry Type: Financial Services (Broking) Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: BFSI, Investments & Trading - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Share MarketNISM 8Stock Market Stock BrokingDematClient AcquisitionTradingShares

Job description Role & responsibilities Develop Standard Operating Procedures (SOPs) for YouTube channel operations, covering publishing workflows, minimizing deviations. Map and document current-state processes, identify inefficiencies or bottlenecks, and lead transformation initiatives to improve speed, quality, and scalability. Collaborate with cross-functional teamsincluding content support, marketing, and category teamsto ensure seamless execution and alignment on best practices. Implement quality control mechanisms to ensure adherence to guidelines, brand standards, and operational benchmarks across different platforms. Introduce tools, templates, and dashboards to enhance visibility, track KPIs, and support decision-making for YouTube channel growth and optimization. Champion a culture of continuous improvement by conducting periodic process reviews, soliciting feedback, and benchmarking against industry best practices. Lead change management efforts to onboard teams to new systems and processes, ensuring high adoption and minimal disruption. Establish productivity metrics for all channel managers, ensuring clear performance indicators that align with overall business objectives. Track and report on the productivity of channel managers, providing actionable insights to drive efficiency, improvement, and scalability. Collaborate with channel managers to establish measurable goals and ensure consistency in the execution of YouTube channel operations Preferred candidate profile 5+ years in process excellence, operations, digital content management, or transformation roles; experience with YouTube or digital video platforms strongly preferred. Proven experience in process design, SOP development, and change management. Familiarity with project management software (e.g., Asana, Jira) Good working expertise of Microsoft Excel Excellent communication and facilitation skills; able to align diverse stakeholders and drive cross-team collaboration. Lean, Six Sigma, or other process improvement certification is a plus. Role: Process Excellence / Six Sigma Manager Industry Type: Film / Music / Entertainment Department: Quality Assurance Employment Type: Full Time, Permanent Role Category: Business Process Quality Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Operational ExcellenceProcess ImprovementProcess ExcellenceLean Six Sigma Continuous ImprovementSix Sigma Black Belt

Job description Roles and Responsibilities Manage a team of sales professionals to achieve business targets in the assigned cluster. Develop and execute strategies for growth, expansion, and customer acquisition. Build strong relationships with key stakeholders, including customers, partners, and internal teams. Analyze market trends, competitor activity, and customer needs to identify opportunities for improvement. Ensure compliance with regulatory requirements and company policies. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills CLUSTER HEAD Territory SalesZonal SalesZonal ManagerSecured LoanUnsecured LoansLoan Against PropertyBusiness LoanArea SalesMortgageMortgage LoansMsme LoanLapRegional SalesArea Sales ManagerREGIONAL HEADCluster Sales

Job description 1) Job Purpose Lead engagement & qualification- Proactively reach out to all digital leads in a timely manner. Effectively engage with prospects to identify and qualify sales opportunities for the funnel. Partner conversion and co-ordination management- Share qualified opportunities with appropriate partners for follow-up. Regularly coordinate with partners to track lead progress and ensure timely conversions. Actively drive conversions through effective communication and monitoring. Chat inflow management- Manage incoming chat inquiries from potential customers, ensuring prompt and professional responses. Provide accurate and detailed product information to address customer needs. Maintain a high standard of customer satisfaction through excellent service. 2) Job Context & Major Challenges: Job Context: -Driving Business in assigned geography through appointed channel partner. Also focus on developing channels, providing training to channels manpower to drive business. Engage influencer (Builder, Architect, Interior decorator) and maintain profitable relation with them. Ensuring adherence of quality parameter at partners factory while manufacturing of product and service delivery to customer. 3) Key Result Areas/Accountabilities & its Supporting Actions Sales consultation & support Video consultation Inbound and Outbound calls handling Communication of value proposition to drive conversion Identification of high potential lead and active follow-up with partners to drive conversion Complaints handling Resolve customer service problems from all sources. Adhering to the TaT set. Work closely with external and internal stakeholder and ensure all complaints are resolved withing TAT Monitor client complaints to identify patterns and institutionalize processes to lessen recurring issues Fabricator Management Maintaining a strong relationship with the fabricator community Monitoring SLA, Ensure all leads/complaints are follow-up timely by Fabricators and status is updated in Zoho Enable the Fabricator & the Sales team to generate Revenue and profitability to the most potential Warranty & AMC management Issuance of warranty and AMC Sale of AMC and other related products Address warranty claims Execution support for AMC, Warranty and other products Call Center Management Ensuring all SLAs are met and reporting is done Monitoring all the leads from the source point to the end conclusion and convert to Sales. Take care of all escalations and other relevant service issues of the customers . Creating a follow up and follow through culture with the customers with regular updates Ensuring seamless coordination between all external partners Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulation Continual enhancement, upgrade of the call center Role: Customer Success Associate Industry Type: Metals & Mining Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: B.Com in Any Specialization, B.Sc in Any Specialization, B.B.A/ B.M.S in Any Specialization, B.A in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer RelationshipCommunication Skills Call Center ManagementSales SupportAmcSales ConsultingComplaint HandlingFabricator Management

Job description Job Opportunity at Capita Position: Customer Service Executive Blended (Voice & Chat) Domain: UK-based Logistics Location: Vikhroli (W), Mumbai Work Mode: Work from Office Shift: UK Shifts (2 Rotational Offs) Key Responsibilities: Handle customer interactions via voice, chat, and email Resolve logistics-related queries efficiently Maintain high levels of customer satisfaction Adhere to process guidelines and quality standards Eligibility Criteria: Qualification: HSC/ Graduate Fresher or Experience Skills: Excellent communication skills, customer-centric approach, adaptability to UK shift timings Salary: Based on last drawn salary Contact Person - Vaishnavi - 7304687873 Walk-in Venue: Capita India Pvt. Ltd. Plant No. 6, Godrej & Boyce Compound Pirojshah Nagar, LBS Marg Vikhroli (W), Mumbai - 400079 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Voice Process Blended ProcessInbound ProcessCustomer ServiceInternational Call CenterInternational Chat ProcessVoice SupportChat ProcessInbound Voice ProcessInternational ProcessWeb ChatVoiceUK ProcessInternational BPO

Job description Job Summary: We are seeking an experienced Informatica Developer with a strong background in data integration, cloud data platforms, and modern ETL tools. The ideal candidate will have hands-on expertise in Informatica Intelligent Cloud Services (IICS/CDI/IDMC), Snowflake, and cloud storage platforms such as AWS S3. You will be responsible for building scalable data pipelines, designing integration solutions, and resolving complex data issues across cloud and on-premises environments. Key Responsibilities: read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Informatica CDI/IDMCSnowflakeAWS S3Informatica PowercenterInformatica Developer IICSIDMCCDICloud storage platforms

Job description Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills ICM Incentive CompensationpigmentVaricentSPIFFxactlySales CompensationCallidusSalesforce

Job description Role- Senior Consultant Data Scientist Key Responsibilities: - Data Analysis and Preprocessing: Analyze and preprocess diverse datasets relevant to the mortgage industry, ensuring data quality and relevance for model training. Model Development and Fine-Tuning: Research and implement state-of-the-art NLP models, focusing on pre-training as well instruction tuning pre-trained LLMs for mortgage-specific applications. Utilize techniques like RLHF to improve model alignment with human preferences and enhance decision-making capabilities. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Data ScienceGen AILLMFinetuning Natural Language ProcessingMachine Learning

Job description Job Responsibility: 1. Develop and execute sales strategies to achieve sales targets and expand market presence within the Jewellery industry. 2. Identify and cultivate relationships with potential clients, including retailers, wholesalers, distributors and manufacturers of Jewellery. 3. Build and maintain a strong B2B sales pipeline, focusing on long-term relationships with Jewellery retailers, wholesalers, distributors and manufacturers of Jewellery. 4. Lead negotiations and close deals with B2B customers to drive revenue growth. 5. Analyze market trends and competitor activities to identify opportunities for business growth. 6. Collaborate with the marketing team to develop promotional materials and campaigns tailored to B2B customers. 7. Manage all Sales Operations by coordinating with various internal departments and servicing all retail Jewellery who are part of the business programs. 8. Source information from all stakeholders and maintain proper MIS, delivering weekly and monthly reports to the management team. 9. Attend trade shows & exhibitions, manage company and associate booths, and generate leads to expand the client base. 10. Build and maintain a proper database of jewellers, manufacturers and follow the processes of the sales pipeline. 11. Provide regular reports on sales performance, market trends, and customer feedback to the management team. Key Skills: 1.B2B sales and marketing expertise. Mandatory from b2b Jewellery industry only. Precious metal logistics is preferred but not mandatory 2.Strong negotiation and communication skills. 3.Analytical mindset with the ability to analyze market trends. 4.Proficient in Microsoft Office Suite and CRM software. 5.Ability to work effectively in a dynamic team environment. 6.Mandatory: B2B sales (Gold & Silver) Interested candidate can share the CV at Samim.shaikh@cms.com Role: Sales Support & Operations - Other Industry Type: IT Services & Consulting Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills gem and JewelleryB2B sales Gold & SilverSales Operationsshows & exhibitionsPrecious metal logisticsCRM softwareMicrosoft Office Suite

Job description Role Overview: We are seeking a Quality Control Inspector for our academic language editing services. This role will be aligned with American Journal Experts (AJE). AJE, a part of the MPS group of companies, is a leading provider of academic editing and publication support services for researchers worldwide. AJE provides high-quality language editing, peer-review support, and research communication services to authors, journals, and universities across 192 countries. With deep subject-matter expertise and tech-enabled workflows, AJE raises the clarity, accuracy, and impact of scholarly manuscriptsaccelerating the path from discovery to publication. Quality Control Inspectors serve as the final set of eyes that customer deliverables pass through. They ensure every edited manuscript meets AJE quality standards before delivery to the customer. They identify residual language or formatting errors, make sure all deliverables meet the service scope, and provide data-driven feedback that improves editor performance and internal workflows. Key responsibilities Check language, grammar, punctuation, style consistency, and journal formatting on manuscripts returned by editors and make changes to correct any residual errors/gaps Work in a deadline-driven environment and ensure files are delivered on time and according to service guidelines Provide written feedback to editors once quality checks are completed Maintain clear communication with internal Ops team on quality or deadline issues Support cross-functional projects to improve editorial quality or turn-around-times, as required Required skills and qualifications Bachelor’s degree in science, medicine, engineering, social science, or humanities Exceptional attention to detail; strong command of written English and excellent proofreading skills Proficient in MS Word, specifically, Track Changes and styling options Clear written and verbal communication; able to work independently against tight customer deadlines. Familiarity with major style guides (APA, AMA, Chicago, ICMJE) and journal submission requirements is a plus Role: Content, Editorial & Journalism - Other Industry Type: IT Services & Consulting Department: Content, Editorial & Journalism Employment Type: Full Time, Permanent Role Category: Content, Editorial & Journalism - Other Education PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Quality CheckGrammarEditorial Language EditingContent EditingProof ReadingCopy Editing