Job description Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of customer satisfaction. Identify new business opportunities by upselling and cross-selling existing clients' needs. Develop and maintain strong relationships with clients to drive repeat business and referrals. Collaborate with internal teams to resolve client issues promptly and efficiently. Analyze sales data to identify trends and areas for improvement. Role: Enterprise & B2B Sales - Other Industry Type: Internet (E-Commerce) Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Customer RelationshipCustomer SupportUpsellingOutbound SalesCross SellingInside SalesRenewalsB2B SalesCustomer Support Process

Job description As the primary point of contact for assigned customers, you will manage technical support, resolve issues, and represent customer interests within the company. Your role includes analyzing product updates, supporting during outages, collaborating with teams to enhance service, and maintaining optimal network health from a Service Warranty Support perspective. You Have: Technical ExpertiseProficient in network operations, technical support services, and troubleshooting. Customer CommunicationExcellent verbal and written communication skills, especially in customer-facing scenarios. Analytical AbilitiesCapable of analyzing product release notes, alerts, and customer feedback to provide actionable recommendations. Service Warranty Support KnowledgeUnderstanding of upgrade and retrofit processes within the scope of Service Warranty Support (SWS). Emergency Management FamiliarityKnowledge of Emergency Management (EM) practices, particularly outage management. Network Data ManagementProficiency in maintaining network data and customer information in relevant databases. It would be nice if you also had: Business AcumenUnderstanding of how technical services contribute to overall business goals. Advanced Problem-SolvingAbility to approach complex issues from a fresh perspective. Customer Relationship ManagementYou will be the voice of the customer, managing complex technical support situations and working to resolve conflicts effectively. Network Health and Technical ExpertiseYoull maintain a strong understanding of the customers network, providing ongoing technical support and analysis to ensure optimum performance. Sales and Service Improvement OpportunitiesYou will share sales opportunities and identify areas for service improvements, actively contributing to business growth. Cross-Functional CollaborationYoull work closely with various internal teams such as Care Program Management, Emergency Management, and Sales, helping improve internal processes and service delivery. Mentorship and LeadershipAs a mentor, youll share your knowledge with team members, guiding their development and improving overall team performance. Role: Customer Retention - Non Voice Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills project managementcustomer servicecustomer retentioncustomer supportcustomer advocacy customer relationshipteam managementprogram managementclient servicingcustomer focusaccount managementtechnical supportkey account management

Job description Roles & Responsibility: Handling external customers/internal stakeholders from lab and sales through the ticketing tool and IVR calls. Coordination with Sales, lab and other internal stakeholders. 3 Shifts- 9 AM to 5:30 PM; 11:30 AM to 8:00 PM; 2:00 PM to 10:00 PM- Rotational week off as per roster. No fixed week off on Saturday and Sunday. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound CallsCallingIVR CallsOutbound Calling

Job description I Responsibilities: Meet daily/weekly targets Close deals through persuasive communication Maintain customer database Cold call leads, set appointments Represent company professionally over phone Work from home Sales incentives Role: Telesales Industry Type: Emerging Technologies Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Graduation Not Required Key Skills EnglishOutbound SalesMarathiHindi

Job description > Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: Transaction Lifecycle - Reconciliation. Experience: 3-5 Years. Role: Financial Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Other Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Transaction Lifecycle project managementbusiness strategybusiness analysisbusiness developmentmarket researchbusiness planningbusiness intelligencesqlstrategic planningmarketingproduct managementagiledigital transformation

Job description Grow with us Our Exciting Opportunity At Product Line Customer Support & Service Enablement within Ericsson s Group Functions Global Operations IT, we treat IT as a business by focusing on the value delivered alongside the costs incurred. We transition from merely consuming technology to actively identifying, nurturing, and developing new technologies that provide tangible value to our customers. About the Role We are seeking an IT Technology Specialist with expertise in Salesforce Service Cloud and Experience Cloud for our Salesforce Platform. This role requires a strategic thinker who can review, advise, and ensure compliance with best practices in Salesforce implementation, architecture, and solution design across Service and Experience Cloud environments. read more Key Skills Change managementManager Quality AssuranceAnalyticalAgiledata governanceCustomer supportProduct designCustomer serviceStakeholder managementSalesforce

Job description Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Manage service tools Troubleshoot queries Customer experience 3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: Salesforce Platform Development.Experience5-8 Years. Role: DevOps Consultant / Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DevOps Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Salesforce Platform

Job description Role & responsibilities • Coordinate with branch sales team and support BSM, SMs for lead conversion • Tele-calling / follow up on leads given by sales team and Corporate office • Coordinate customer walk in branch. Explain product details to customer and suggest scheme based on need analysis • Conduct self gold valuation and inform gold loan amount. Manage external gold valuation process i.e. interacting with valuator making sure that the process is followed • Update valuation details in system i.e. Gold portal and loan booking system • Ensure loan processing completed within stipulated TAT. • Follow up with delinquent customer and ensure that customer does not cross 30 DPD bucket • Follow up with customer for timely interest collection • Gold loan file disbursal in system (this could be done by BOM for most Branches) • Custody of gold packets in the office, record it as per process • Raise Payment Request / Cheque Disbursement, record it as per process • Arrange to send the complete file to COPS as per process. • Manage Related MIS, interface with COPS, regional teams as might be required. • Co-ordinate with central telecalling team for collections / follow up for payments from overdue borrowers • Customer Support / Service as required. Preferred candidate profile • Sales process management in FMCG/ Direct sales company • Understanding of gold process understanding ,KYC Knowledge & Sales process • Gold loan Sales process & BTL Marketing • Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge Role: Loan Officer Industry Type: Banking Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Lending Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Gold Valuation Gold AppraiserGold Loan Operations

Job description Did you know KONE moves over one billion people every dayIn 2023, we had annual net sales of EUR 10 billion. We employ over 50, 000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. We are looking for a PC Services(HR Services) for Chennai. Candidate must be willing to work to maximize collaboration with key stakeholders and responsible for HR shared services activities of the country. Job Title - PC Services Agent-PR Associate Specialist What will you be doing Assist and coordinate on Performance management, Goal setting, Merit and other PR processes. Conduct calls and workshops with PR specialist on PR processes. Administer PR tools for addition and deletion. Responsible for various reward related analysis Ensure all process are adhered and completed within the prescribed global and local timelines. Upload quarterly incentive, salary increases, promotion till Grade 4 as per agreed timelines. Provide support on askHR relating to PR Ensure testing are done in sandbox as per global guidelines on PR processes. Provide support on dovetail query related to PR Ensure e-merit letters and mid-year letters are sent on time Promotion process initiation for grade 4 as per timeline agreed Ensure data quality audits done related to, grade, role, bonus%, salary, scorecard, template etc in agreed frequency and correction done wherever based on agreed guideline Audits on PR process like (performance calibration, goal setting, merit plan etc Responsible for publishing dashboards on status of goal setting, mid year, year end, merit, incentive and bonus processes. Ensure timely reports are published. Assist on market salary benchmark data Assist PR specialist and manager on other initiatives in PR whenever required. Are you the one Minimum 3+ years experience in compensation and benefits/Payroll Expert in Excel, Macro Attention to Detail Passionate about numbers Good in communication and assertive WHAT WE OFFER YOU: Career progression and opportunities within a global organization Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator Industry At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers Role: Analytics Consultant Industry Type: Engineering & Construction Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Business Intelligence & Analytics Education UG: Any Graduate PG: Any Postgraduate Key Skills Business servicesPayrollPublishingCPerformance managementEmployee engagementQuality auditData qualityHRAuditing

Job description Retail Sales - Manage E-T-B-R (Enquiry, Test Drive, Booking, Retail. Plan and execute activations for enquiry generation. Ensure quality and quantity of test drive (from all enquiry sources. Ensure accuracy and authenticity of booking data. Achieve retail as per targets, VDN (Vehicle delivery note) vs Retail ratio. Focus on processes to improve conversion ratio (CVR. Ensure accuracy and authenticity of DMS data. Plan for sales for N Month. Manpower Productivity - Identify training needs and ensure effectiveness. Motivate and retain manpower by rewards and incentives. Ensure Adherence to Sales story. Digital Conversion - Ensure adoption of digital tools :Test Drive anytime anywhere (TDAA), Personal voice assistant (PVA), Bring Showroom Home (BSH), Virtual Reality (VR) and Tablets to maximise CVR. Ensure adequacy and quality of Digital engagement managers. Dealer working capital rotation. Ageing of stock- Ensure dealer market outstanding reduction, Aging stock liquidation, forecasting for N+1 monthPlan and execute activations for enquiry generation Preferred Industries Consumer FMCG / Food Automotive Industry Education Qualification MBA; Post Graduate Dip in Mgmt General Experience Core Automotive Sales/ FMCG sales, Experience of 3- 8 years Role: Area Sales Manager (B2B) Industry Type: Automobile Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: MBA/PGDM in Marketing, Any Postgraduate Key Skills TrainingArea salesFocusFMCG salesDmsFMCGManagementForecastingRetail salesautomotive sales