Job description Role & responsibilities Daily Job Planning Preventive Maintenance Predictive Maintenance Breakdown Maintenance SAP Knowledge Shift-In-charge Safety Line Walk Preferred candidate profile Role: Production & Manufacturing - Other Industry Type: Iron & Steel Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Production & Manufacturing - Other Education UG: Diploma in Mechanical, B.Tech/B.E. in Mechanical Key Skills Skills highlighted with ‘‘ are preferred keyskills SinterBlast Furnace Steel Melting ShopRolling MillCBM
Posted 2 hours ago
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Typically responds within 2 days
Job description About the Team: The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role: As a Senior Associate - Quality, Training, Process Excellence, and Escalations , you will support efforts to enhance customer and seller support operations through high-quality service delivery, efficient processes, and innovative tools. You will contribute to initiatives focused on training, quality assurance, process improvement, and the thoughtful adoption of GenAI technologies. This role is ideal for someone with hands-on experience in support operations, a keen interest in technology-driven solutions, and a drive to improve service performance through collaboration and continuous learning. What will you do Support GenAI Adoption Operational Improvements: Assist in integrating GenAI tools to improve support workflows and enhance the efficiency of customer and seller interactions. Contribute ideas and execute plans that help teams make better decisions and deliver more personalized, responsive support. Contribute to Quality Assurance Initiatives: Help implement quality monitoring practices and analyze support data to identify areas for improvement. Collaborate with team leads to ensure consistent service delivery and share insights that improve customer experience. Deliver and Improve Training Programs: Work with training leads to design and deliver scalable training content, including AI-driven modules. Help keep training material up-to-date and relevant to evolving customer needs and product changes. Enhance Process Excellence Efforts: Participate in process audits and support the design of process improvements that enhance efficiency and consistency. Document best practices and assist with rolling out operational updates to support teams. Support Escalation Management: Assist in managing and tracking complex support escalations, ensuring timely and effective resolution while identifying trends for long-term improvements. What will you need 1 to 3 years of experience working with AI tools, customer service processes, or quality/training programs, preferably in a support operations environment. Familiarity with GenAI technologies and a strong interest in learning how to apply them to real-world service challenges. Attention to detail and strong analytical skills to help assess quality data, identify trends, and recommend improvements. Good communication and collaboration abilities , with experience working across teams to implement process or training updates. Proactive mindset , eager to learn and contribute to a culture of continuous improvement and service excellence. Role: Technical Support - Non Voice Industry Type: Internet Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Escalation managementManager Quality AssurancePerformance managementProcess improvementWellnessCustomer supportCustomer serviceMedical insuranceContinuous improvementOperations
Posted 5 hours ago
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Typically responds within 2 days
Job description We are seeking a highly motivated and detail-oriented Senior Research Analyst to join our MA team. In this role, you will be responsible for sourcing, identifying, and analyzing potential MA leads to support our companys strategic goals. You will work closely with the leadership team members to evaluate market trends, competitive landscapes, and target companies, and help build a strong pipeline of potential deals. Key Responsibilities : Lead Generation Prospecting Conduct in-depth market research to identify potential MA targets, including companies within specific sectors, regions, or financial profiles. Qualify and hand off vetted leads to Deal Teams, ensuring clear investment criteria alignment. Leverage tools like RocketReach, Apollo.io, Seamless.ai, Lusha, ZoomInfo, Grata, etc, to uncover and validate firmographic and contact data. Design and execute multi-touch cadences (email, phone, LinkedIn) to engage and qualify acquisition targets. Market Industry Research Conduct TAM/SAM/SOM analyses and deep-dive research on target verticals, sub-sectors, and competitive landscapes Track industry trends, competitor MA activity, and regulatory shifts impacting software markets. CRM Data Management Maintain Salesforce: ensure data accuracy, build custom reports/dashboards, and set up automated workflows for lead tracking. Continuously optimize sourcing processes and data enrichment to improve lead quality and coverage. Sourcing Tool Evaluation Optimization Deep-dive into tools such as RocketReach, Apollo.io, Seamless.ai, Lusha, ZoomInfo, Grata, etc, to benchmark performance, and roll out best fits to the team. Advise on tool ROI analyses and recommend new sourcing platforms or data providers Portfolio Lead Support Collaborate with Portfolio Operations teams to identify potential companies based on their requirements and help generate those leads. Reporting Collaboration Prepare and present regular pipeline health and market intelligence reports to Investment Managers. Mentorship Best Practices Coach junior analysts/BDRs on efficient research methodologies, data enrichment techniques, and effective outreach strategies. Requirements Bachelors degree in Engineering or a related field. 4+ years of experience in MA research, investment banking, private equity, or related areas. Excellent analytical, research, and problem-solving skills. Ability to synthesize complex information into actionable insights and recommendations. Advanced proficiency in Excel, including pivot tables, complex formulas (VLOOKUP, INDEX-MATCH), and data visualization. The ideal candidate should have experience with Google Keyword Research and proficiency in using business intelligence databases, such as LinkedIn, Crunchbase, SEMrush, Ahrefs, or similar tools, for research and data analysis. Exceptional communication and presentation skills, both written and verbal. Strong attention to detail, with the ability to manage multiple projects and deadlines. Self-starter with a proactive approach to identifying new opportunities. Knowledge of industry-specific trends and market dynamics. Ability to manage confidential and sensitive information with discretion. Benefits Competitive salary, structured based on Indian working hours. Comprehensive training and mentorship programs for skill and knowledge enhancement. Opportunities for career advancement and professional development. Experience collaborating with a diverse, global team within a remote work setting. Role: Research Associate / Engineer Industry Type: Software Product Department: Research & Development Employment Type: Full Time, Permanent Role Category: Pharmaceutical & Biotechnology Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Industry researchData analysisData managementVLOOKUPMarket researchInvestment bankingBusiness intelligencePrivate equityCRMSalesforce
Posted 1 day ago
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Typically responds within 2 days
Job description At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a for a S enior IAM Engineer is responsible for the development, implementation, and maintenance of the FA s IAM program. The successful candidate will have experience with SOX FTC compliance specifically around IAM controls. To be successful in this role, a good candidate should have experience in Microsoft Purview and Entra Identity Management Application Integration. Good experience in knowledge of SOX compliance (User Access Review, UAR), knowledge and experience in 3rd party product integration to the current FA environment and experience in handling and managing data protection of products (specifically email protection) What We Do: We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually. Who You Are: You are self-motivated and ready to roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. What Youll Do Responsibilities for Senior IAM Engineer: - Assist in developing and implementing policies, procedures, and guidelines related to IAM. Implement and manage access controls, including role-based access control (RBAC), segregation of duties (SoD), and least privilege. Establish identity governance frameworks and conduct periodic access reviews to ensure compliance with SOX regulations Collaborate with internal and external auditors to provide documentation, evidence, and support during SOX audits. Oversee user lifecycle management processes, ensuring timely provisioning and de-provisioning of user access rights. What You May Need to be Successful: Bachelors degree in engineering or technology or equivalent Minimum 4 - 6 years (s) of experience in hands-on experience in managing information security Familiarity with cloud IAM solutions (Azure AD, SailPoint, Zilla, etc) Knowledge of regulatory requirements beyond SOX that may impact IAM (GDPR, HIPAA) Experience with scripting and automation for IAM processes (PowerShell, Python, etc) Proficiency in analyzing IAM-related data to identify trends, anomalies, and areas of improvement in compliance monitoring and reporting. Strong communication skills to effectively present IAM-related information, compliance reports, and recommendations to management, auditors, and stakeholders. Why First Advantage is Your Next Big Career Move First Advantage is going through a technol
Posted 1 day ago
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Typically responds within 2 days
Job description At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. We are seeking a Senior QA Automation Engineer to be part of our Global QA Team. What We Do: We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 19 countries with about 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually. Who You Are: You are self-motivated and ready to roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion. As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal. An Innovator you see gaps in current processes or workflows as an opportunity to improve and try something new. A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology. What Youll Do Responsibilities: Update job knowledge by studying current QA tools, methodologies, and programming techniques. Participate in educational opportunities and read professional publications. Responsible for ensuring software is tested and deployments are supported in line with QA processes and business requirements to a high standard. Work closely with all stakeholders to understand the requirements from a business and system perspective Accurately analyse technical requirements to produce test estimates and approach per project, component or story. Actively contribute in SCRUM ceremonies (Planning, Review, Retrospective, Daily Stand up) Develop and execute test cases based on agile stories and documented business and system requirements. Maintain our legacy test suites including the update of data sets for testing. Develop and expand automated tests based on agile stories and documented business and system requirements. Enhance and maintain the existing Selenium, Specflow and SOAP UI Pro test automation suites. Perform regression, sanity, exploratory, load and performance testing to a high quality and within agreed timescales. Document, manage and support the resolution of defects that arise during testing Report defects in the defect management tool (JIRA/DevOps) in a clear manner and communicate any issues that may affect the agreed deadline to the line manager as soon as they are known. Liaise with the necessary parties during the testing life cycle to ensure that the implementation is delivered on time and of expected quality. Produce clear reports of the testing conducted to the stakeholders of the project. Identify any risks and escalate to relevant stakeholder and Line manager Produce quality test documentation (Test Plans, Test Scripts, and Traceability) to audit standards. Enhance the QA team processes through knowledge shares between team members and contributions to QA improvement sessions which includes evaluating and performing proof of concepts for new tools
Posted 1 day ago
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Typically responds within 2 days
Job description Exp -6-8 yrs Location - Pune Band - B3 CBR- 160K Job Responsibilities: Administer and configure BMC TrueSight Server Automation. Develop and manage automation scripts for server provisioning, patching, and compliance. Monitor and analyze server performance and ensure optimal configuration. Perform audits to ensure server configurations comply with standards. Manage and deploy software packages and updates. Troubleshoot and resolve issues related to server automation. Integrate TrueSight with other IT management tools. Create and maintain documentation for automation processes and configurations. Collaborate with cross-functional teams to optimize server management. Provide technical support and training to users and IT staff. Qualifications: Bachelor’s degree in information technology, Computer Science, or related field. 10+ years of experience in server automation and management. Proficiency in BMC TrueSight Server Automation and related tools. Strong understanding of server provisioning, patching, and compliance. Excellent problem-solving and analytical skills. Effective communication and teamwork abilities. Relevant certifications (e.g., BMC Certified Professional). Skills: BMC TrueSight Server Automation Server Provisioning Patching and Compliance Automation Scripting Performance Monitoring Troubleshooting Documentation Integration with IT Management Tools Technical Support and Training Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Server Automation. Experience5-8 Years. Role: Network Service Technician Industry Type: Software Product Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills patchingprovisioningserver automationbmc truesighttroubleshooting productionbemansibledockertool designdevopslinuxshell scriptingpythonbppmsolarwindsbmc remedyservicenowappdynamicsmicrosoft windowsbmcawsbmc patrolunixitil
Posted 1 day ago
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Typically responds within 2 days
Job description Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years. Role: Incident Management Industry Type: Software Product Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Infrastructure Services Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills productiondbmstool designitsmbmc mainframesinfor ionremedycontrol-msqlbmc remedyeamjclspufiservicenowcobolincident managementlinuxcicsfile-aidvsamunixitil
Posted 1 day ago
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Typically responds within 2 days
Job description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Securities and Capital Markets. Experience8-10 Years. Role: Technical Lead Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills erptechno functionalprocess optimizationcapital marketfunctional design project managementgap analysisbusiness analysisuser storiessqlplsqlfunctional consultancyproduct managementbrdscrumagilerequirement analysisagile methodology
Posted 1 day ago
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Typically responds within 2 days
Job description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Tosca Testsuite - Test Automation. Experience5-8 Years. Role: ERP Architect Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills tosca testsuiteerpautomation testingtechno functionalfunctional design software testingregression testingmanual testingbusiness analysissqlfunctional testingseleniumhp almagileweb application testingapi testingjira
Posted 1 day ago
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Typically responds within 2 days
Job description Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience5-8 Years. Role: Security Administrator Industry Type: Software Product Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills emmintuneroot cause analysistroubleshootingmiddleware airwatchdisaster recoverydbmsmobile device managementtalent managementrcaperformance reviewmobileironrecruitmentservice improvementmdmonboardingperformance management
Posted 1 day ago
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Typically responds within 2 days