Job description The Associate Customer Success Manager will be responsible for managing relationships within a portfolio of existing customers, helping to drive adoption, retention, and expansion aligned with customer outcomes. This role will act as an advisor to our clients, identifying business needs, delivering value, and building strong customer relationships. This role will require close collaboration cross-functionally to ensure customers achieve their business goals while contributing to Deltek s growth objectives. Responsibilities: Day-to-day responsibilities for the Associate Customer Success Manager may include, but are not limited to: Manage a portfolio of assigned accounts to provide a seamless customer experience Proactively connect with your assigned customers to identify ways to increase their usage and satisfaction, and to find growth opportunities Learn about Deltek s offerings, understand their basic features and benefits, and provide information and suitable solutions to help customers execute their objectives Support onboarding efforts by providing customers with basic knowledge and skills to use Deltek s solutions Collaborate with the Renewal & Growth team to achieve renewal, uplift, retention, and expansion revenue targets Coordinate with internal teams (Cloud, Product, Support) to resolve challenges, and address customer escalations and inquiries effectively Communicate at-risk customer situations early on, utilizing Gainsight Call to Action (CTA) to develop tailored retention strategies and ensure timely resolution of risk CTAs Update primary systems (like Salesforce and Gainsight) daily to ensure accurate planning and maintain upto-date notes of customer interactions, statuses, and feedback Utilize available learning platforms (e.g. Allego) for continuous learning and personal development related to product content, industry trends, and Customer Success best practices Role: Customer Success Manager Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Relationship managementBasicUsageCloudCustomer experienceManagementRetention strategiesProduct supportSalesforce

Job description Job Description: We are seeking a skilled Chat & Email Support Agent to deliver top-notch customer service to our UK clients. The ideal candidate will have strong English writing skills and a fast typing speed. This role involves handling customer queries through chat and email, so experience in non-voice support is a must. Key Responsibilities: Provide efficient support via chat and email for UK customers. Respond to customer inquiries, complaints, and troubleshooting issues promptly. Ensure customer satisfaction through accurate, clear, and professional communication. Maintain proper documentation for each customer interaction. Requirements: Excellent written communication skills in English. Strong typing skills (minimum 40 WPM). Ability to handle multiple customer interactions simultaneously. Flexibility to work in rotational shifts and rotation week-offs. Prior experience in chat or email-based customer service is a plus. Shift Details: Rotational Shifts: Flexibility to work different shifts as per business needs. Rotational Week Offs: Weekly offs will rotate based on shift schedules. If you're proactive, detail-oriented, and passionate about customer service, wed love to have you on our team! Industry: Media agency/IT-Software / Software Services Compensation: Fixed Salary + Allowances Role: Email Support Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Should have excellent command on EnglishStrong interpersonalComputer Skills problem-solving skills and verbal and written communication skillsWritten CommunicationTyping SpeedEmail Writing

Job description Senior Software Engineer Do you enjoy creating innovative and strategic solutions to solve complex problems? Would you enjoy designing innovative software for energy products? Join our cutting- edge product development team Our Digital Solutions business provides intelligent, connected technologies to sense, monitor, control and inspect their equipment. We provide innovative solutions across multiple industry sectors and geographies. Providing customers with the peace of mind needed to reliably and efficiently improve their operations. Partner with the best You will Lead, consult or oversees multiple architectural engagements. You will Work on highly complex projects that require in-depth knowledge within a domain: technical, solutions, business or information. You will be responsible for programing a component, feature and or feature set. Works independently and contributes to the immediate team and to other teams across business. You will also contribute to design discussions. Responsibilities, authorities and accountabilities In this role, you will: Being responsible for providing technical leadership and defining, developing, and evolving software in a fast paced and agile development environment using the latest software development technologies and infrastructure Providing technical leadership to an agile team of 5-7 Translate requirements / vision into prioritized list of user stories and deliver to required timelines and quality standards Being responsible to define architectures for data acquisition and transmission over different communication channels into a data cloud as well as the design and implementation of the defined solutions. Relating to the development teams for the cloud services and cloud application domain to ensure a consistent and systematic, scalable and robust software system enabling reliable data transmission from the edge devices Driving increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse Applying principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques Required Qualifications Have a Bachelors Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math). Have a minimum 6+ years of technical experience along with established leadership credentials across product lines Technical Expertise : Have hands-on design, coding and debugging skills and familiarity with IoT technologies. Have experience working with Cloud deployment Have high Proficiency in GoLang, NodeJS Typescript, Angular and Microservices Architecture. Have working Knowledge of Python and Java programming languages as well as Shell scripting. Have relational Database (PostgreSQL) and non-relational database (any of Cassandra, CouchDB, MongoDB, HBase) experience. Have experience using and designing APIs using REST, XML, and JSON Have exposure to IoT tools and protocols like - Message Brokers, MQTT, AMQP, IoT Security etc Have familiarity with testing tools and frameworks like JUnits, Chai, Mocha etc Have awareness of Solid design principles, threat modeling, dockers, Kubernetes, Helm charts. Have the ability to create Low level design documents and drive team executions. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Working flexible hours - flexing the times you work in the day Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we kno

Job description Do you want to work in the intersection of security, program analysis and learning technologiesThen Oracle Labs, Australia has an exciting opening for a senior researcher. We, at Oracle Labs, Brisbane, are working on Intelligent Application Security. We are investigating techniques that provide an automated approach that integrates security into all aspects of application development and operations. This is done using techniques such as program synthesis that incorporate signals from the source code, bug reports, deployments including configurations, and beyond, to provide actionable intelligence to developers, security analysts, operations staff, and autonomous systems. The successful candidate will work on improving the security of large applications by leveraging runtime data and security reports to synthesise application and deployment-specific security policies. They will also contribute to semi-automated patching techniques so that any potential issues can be remediated quickly. Towards this they will work others who are experts in application security and program analysis. The responsibilities include developing new synthesis, monitoring and patch-generation algorithms that are both scalable and precise and techniques on how to deploy them on a running system. read more Key Skills remediationInterpersonal skillsCloudDeploymentApplication developmentApplication securityResearchOracleMonitoringPython

Job description Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills :Citrix Virtual Apps and Desktop Administration Good to have skills :NAMinimum 5 year(s) of experience is required Educational Qualification :15 years full time educationThe Virtual Desktop Operations team within Barclays Collaboration Services fronts the service delivery of a 24x7 third-level and engineering support service across ConnectApps and VDI solutions within the firm. The team aim to pro-actively improve the environment through monitoring and automation, and so ensure Service Operations continue to underpin the growth of the business as a whole.Purpose of role:To provide 24*7 supports to internal & external users. Manage Multiple Citrix farms and VDI. Managing multiple Citrix XenApp and XenDesktop/VDI farms (monitoring, housekeeping, changing, app releasing and many other BAU tasks)Developing and integrating of key technology solutionsKey AccountabilitiesManage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics. Manage Remote Desktop PC deployment, Configuration and TroubleshootingMonitoring the performance of Citrix components to maintain the consistent user experience Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently Analyse incidents, identify root causes and provide solutions for system issues.Analyse existing workloads and implement automations where possibleAssist other line technicians with support issues where required and mentor them where necessary Provide technical support and advice to usersCompose required service\support documentationUnderstanding of the security protocols within the banking environmentAssists in integrating, configuring and testing infrastructure solutions provided by EngineeringTake direction from Engineers and Senior Engineers in all areas of system support and system performanceEnsures quality and efficiencies in implementation and maintenance of systemsBroad understanding of BCM/DR related activities within the serviceCapacity Planning and MonitoringPerson SpecificationStrong broad and current technology knowledge acquired in enterprise scale infrastructure organization.Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront etc.Skills and Experience of managing Citrix Cloud and on prem environmentExperience of manging Azure VDI deploymentExperience of managing large scale VDI/RPC deploymentsExperience of monitoring capacity and performance of Citrix componentsKnowledge of Microsoft desktop operating systems in enterprises.Knowledge of VMware virtualization products in enterprises.Experience of monitoring capacity and performance of Citrix componentsKnowledge of Microsoft desktop operating systems in enterprises.Knowledge of VMware virtualization products in enterprises.Knowledge of Ivanti products in enterprises.Familiarity with enterprise software deployment products.Demonstrated understanding of desktop virtualization concepts.Awareness of application virtualization and application streaming concepts.Familiarity with diverse hardware platformsA track record of working within a services/support organization and familiarity.Understanding of Remote Support Solutions.Experience of working with global enterprise support teams.A confident and motivated person, with demonstrable experience working in a challenging / high pressure environment.Experience of working within a truly global organization, and the challenges that brings (time zone, culture, etc.).Can demonstrate experience in managing a variety of improvement streams.A proven track history of manipulation of large amounts of raw data and the ability to represent

Job description Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills :Electronic Data Interchange (EDI) Good to have skills :NAMinimum 3 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing innovative solutions to enhance business operations and efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Develop and implement software solutions to meet business requirements.- Collaborate with cross-functional teams to analyze and understand project requirements.- Troubleshoot and debug applications to ensure optimal performance.- Stay updated with industry trends and technologies to enhance application development processes.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Data Interchange (EDI).- Strong understanding of software development lifecycle and methodologies.- Experience in developing and implementing scalable applications.- Knowledge of programming languages such as Java, C++, or Python.- Hands-on experience with database management systems like SQL or Oracle. Additional Information:- The candidate should have a minimum of 3 years of experience in Electronic Data Interchange (EDI).- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education Role: Back End Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills sqlsoftware development life cyclejavaedielectronic data interchange ansi x2as2c++gentrandbmsjclxmlx12c#pythonoraclesoftware developmentftpedifactsterling integratorsql serverapplication developmentcoboltroubleshootingunix

Job description Project Role :Application Developer Project Role Description :Design, build and configure applications to meet business process and application requirements. Must have skills :SAP for Retail Good to have skills :SAP for Retail Store OperationsMinimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop innovative solutions and ensure seamless application functionality. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have influencing and Advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams.- Provide solutions to business area problems.- Lead and mentor junior team members.- Conduct regular knowledge sharing sessions within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA.- Good To Have Skills: Experience with SAP for Retail.- Strong understanding of SAP modules and integration with other systems.- Expertise in developing and optimizing ABAP programs for performance.- Knowledge of SAP HANA database and data modeling.- Experience in implementing SAP solutions for retail industry. Additional Information:- The candidate should have a minimum of 18 years of experience in SAP ABAP Development for HANA.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education Role: ERP Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills sapabap-hrsap modulesap abap developmentsap hana bdcdata dictionaryadobe formsbapisretailapplication developmentsap scriptsodatadata modelingmodule pool programmingbapialv reportssmartformssap abapabapbadisoo abapmodule pool

Job description This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Role: Post Silicon Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills c++iot5gembedded softwareprotocols tcpswitchinggsmapplication softwarepythoncnetworkingspirtos4gembedded systemslinuxembedded cmicrosoft windowsuartwirelessdata structuresi2clte

Job description At Yugabyte , we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads. Join the Database Revolution at Yugabyte. Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it s 100% open source. Many of the worlds leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands. Role Yugabyte is growing, and were looking for an experienced Product Data Analyst to take our product-led experience to the next level. If you re passionate about mapping user journeys, capturing in-product events and analyzing user behavior, optimizing user experience, and reducing user time to value through continuous experimentation, this role is for you. As a Product Data Analyst, you ll be responsible for all things data and analytics inside our SaaS and On-premesis offerings.. Youll manage in-product experiments, data capture, building data pipelines, and building reports and dashboards that tell the story about user journey. You ll work closely with product management, engineering, and marketing to make sure that the right data is captured and available to various teams to continuously improve user engagement. Responsibilities Build the analytics foundation to understand, monitor, and improve YugabyteDB user journey.. Collaborate closely with product, engineering, marketing, and design teams to translate in-product data insights into feature improvement and identifying opportunities for in-context user engagement and support. Define key metrics for measuring product-led sales success. Build dashboards and ongoing reports to surface insights and drive decision-making. Develop data-driven understanding of user Acquisition, Activation, Time-to-value, and Revenue Deepen understanding of user behaviors through analytics and experimentation to uncover strategic business opportunities for Yugabyte. Lead experimentation, execution, and assessing their impact on our key metrics. Guide the team in standardizing analytical processes and evangelize these methods across different functions. Influence roadmap development and strategic decision-making processes. Foster a data-driven, test-and-learn culture with your passion for storytelling with data. Requirements A quantitative degree or equivalent experience in fields such as Statistics, Economics, Mathematics, Operations Research, or Engineering is preferred. An advanced degree or equivalent experience is a plus. 4-12 years in analytics, with a preference for PLG, in- product analytics experience. Proficiency in building metric frameworks to understand user behaviors. Experience with products such as Rudderstack, Segment, Pendo, Amplitude, Mixpanel, Intercom etc. Sophisticated SQL skills, building data pipelines, and query optimization. A high level of comfort delivering reporting and insights within a data visualization platform. Looker is a plus. Led experimentation and statistical/predictive analysis to advise decision-making. Fostered a culture of continuous improvement by providing clear direction, setting expectations, and engaging cross-functional teams. Excellent c

Job description Department: Engineering Specialization: DevOps Experience: Senior Technologies: DevOps AWS Locations: India Client: iRhythm Technologies Special referral bonus: No Technical flow: DevOps AWS Engineering technical flow: DevOps AWS Non-engineering technical flow: none What you will do Manage and evolve infrastructure using Terraform , AWS , Kubernetes , and Docker ; Configure and troubleshoot VPN tunnels (IPsec), SFTP endpoints (AWS Transfer Family), and secure routing; Support EHR integration efforts , assisting external customers with secure connectivity (training on Mirth-to-IRIS will be provided); Participate in on-call rotations and provide incident resolution support across production and staging environments; Maintain and optimize GitLab-based CI/CD pipelines and support deployment automation; Collaborate with iRhythm s internal DevOps and engineering teams across geographies; Ensure all operations are compliant with HIPAA , GDPR , and internal security standards. Must haves 4-6 years in DevOps, SRE, or infrastructure support roles; Solid understanding of IPsec VPNs , including authentication phases and pre-shared key configuration; Experience configuring VPN tunnels on AWS , including gateway setup and route management; Familiarity with VPC peering , subnet design, and related network security concepts; Ability to troubleshoot network connectivity issues in Linux environments using appropriate tools and diagnostics; Strong communication skills, with the ability to interact with internal stakeholders and external customer IT teams; Experience supporting SFTP services , secure file transfers, and cloud-based endpoint provisioning; Comfort working in regulated environments (HIPAA/GDPR) and following structured escalation processes; Upper-Intermediate English level. Nice to haves Exposure to EHR systems such as Mirth and IRIS ; Familiarity with legacy CI/CD tools (Bitbucket, Codefresh); Healthcare or medical device background; Basic scripting (Bash, Python) for automation and diagnostics. AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions. If you like a challenging environment where you re working with the best and are encouraged to learn and experiment every day, there s no better place guaranteed! 35140 About the project The benefits of joining us Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive. Your AgileEngine journey starts here 1 Test task We will review your CV and send you a test task via email 2 Intro Call Our recruitment team will reach you to discuss available opportunities WFH or a comfy officeWhy not both International Projects 3 Technical Interview You will have an interview with your future team lead Our geography UTC-5 WASHINGTON DC USA UTC-5 MIAMI USA UTC-6 MEXICO Mexico UTC-5 Colombia Colombia UTC-3 Brazil Brazil UTC-3 Argentina Argentina UTC+2 Ukraine Europe UTC+1 Poland Europe UTC+0 Portugal Portugal UTC+5:30 India India About AgileEngine Founded as a dev tool vendor with a 2-person team 2010 Opened a dev center in Ukraine 2012 Pivoted into outsourced product development 2014 Launched mobile and UI labs 2015 Got our first Inc. 5000 award 2016 Opened a dev center in Argentina 2017 Became a top-3 ranked custom software developer in DC, Ukraine, and Argentina 2019 Became the #1 software development company t