Job description Embark on a transformative journey as a High Risk and Refresh KYC Analyst at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct KYC due diligence for high-risk clients during onboarding, refresh, and periodic review cycles in accordance with internal policies and regulatory requirements. Perform comprehensive reviews of customer profiles, including ownership structure, business activities, source of funds, and adverse media screening. Ensure timely execution of KYC refresh and periodic reviews based on customer risk ratings and regulatory requirements. Liaise with front-office, compliance, and other stakeholders to collect and validate KYC documentation. Investigate and escalate potential red flags or suspicious activity identified during the review process. Maintain accurate and up-to-date records in internal systems. Ensure that all KYC files are complete, compliant, and audit-ready. Keep abreast of regulatory changes and ensure controls and processes are updated accordingly. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the KYC function. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Ad
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Job description Step into the role where you will be responsible for managing a team of professionals, overseeing the servicing of syndicated loans. The role requires expertise in syndicated loan servicing, strong leadership abilities, and a deep understanding of risk mitigation practices and ensuring compliance with loan agreements, timely interest and principal payments and effective coordination among agent banks and asset management to mitigate risks and enhance operational efficiency Key requirements for the role: Strong understanding of syndicated loan structures, terms, and servicing requirements. Exceptional leadership, communication, and interpersonal skills, with the ability to engage and motivate teams. Proven experience in leading and managing teams in a high-pressure, deadline-driven environment. Actively manage risk related to loan servicing, including credit, operational. Shift timings- UK Shifts. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. Role: Card Operations Executive / Lead Industry Type: Financial Services Department: BFSI, Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations Education UG: Any Graduate PG: Any Postgraduate Key Skills Loansloan servicingService excellenceIssue resolutionAsset managementBusiness strategyAssistant Vice PresidentOperationsMonitoringWholesale
Posted 5 hours ago
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Job description Professional services category buyer Category buyer to ensure on time delivery of products or services at the best total cost of ownership and with the appropriate level of quality Travel manager Description of the responsibilities As a category buyer of the division for professional services categories (to be allocated among travel, consulting, temporary staff, HR & subcontracting services, ) Build category strategies that enhance innovation and quality, reduces costs and improves service to internal stakeholders Collaborate with key stakeholders upstream and downstream to ensure engagement, buy-in and ownership of sourcing strategies to bring solutions to key problems in the assigned spend areas Source suppliers, challenge needs, conduct RFI/RFQ and work with internal customers on the preparation of contracts Negotiate cost effective agreements with key suppliers & distributors that result in measurable cost benefits Ensure effective implementation of the contracts Manage the settlement of all disputes Responsible of its supplier base performance and lead efforts that drive cost optimization, improved quality and service, innovation and enhanced supplier relationship and risk management As a Travel Manager of the division, you are in charge of: Communicate the travel process and procedures, Ensure traveler satisfaction and collect feedback. Lead the network of travel managers in local entities Contribute & coordinate with regions annually to the negotiations and loading of the Hotel/Air program. Identify best practices and idea for cost reduction Issue and analyze travel KPIs. Contribute to the implementation of the travel tool in coordination with the agency and the group's stakeholders (security, HR, compliance, finance, IT, regional purchasing) in particular on the rules, configuration and process Validate non-compliant trips (level 2) Candidate profile Professional experience: Bachelors degree in sourcing science or equivalent. 8-10 years of procurement experience with experience in professional services and/or travel purchasing Experience working with multicultural virtual teams in a global and complex environment. Education and competencies: Fluent in English, French (desirable) Ability to quickly switch from one subject to another/curiosity Strong quantitative, analytical, and problem-solving skills Advanced knowledge of Microsoft Excel and Word; ability to create, maintain, and edit reports. Interest in technology and tools, ideally knowledge of online travel booking tools and sourcing tool Ideally previous knowledge/understanding of travel agency operations and global distribution systems (GDS) High level of autonomy Strong quantitative, analytical, and problem-solving skills Excellent communication and presentation skills, both verbal and written. Ability to interact professionally with middle and senior management. Ability to create and leverage global relationships Ability to manage confidential information. Role: Procurement Category Manager Industry Type: IT Services & Consulting Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: Procurement & Purchase Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Category ManagementGlobal ProcurementStrategic Sourcing Global SourcingIndirect SourcingContract Negotiations
Posted 1 day ago
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Typically responds within 2 days
Job description We are looking for passionate and dedicated individuals to join our team at iEnergizer for the Technical Customer Support Executive role. * Position: Technical Customer Support Executive * Salary: 23.5K CTC * Experience: Both Freshers and Experienced candidates are welcome! * Qualification: B.Tech, B.Sc, BCA, MCA, M.Sc, B.E * Skills- Excellent communication skills Key Responsibilities: - Provide exceptional customer support by resolving technical queries over the phone. - Communicate effectively and professionally with customers, ensuring their issues are resolved in a timely manner. - Troubleshoot and resolve customer issues with a focus on customer satisfaction and experience. Kindly bring : 1) Hard copy of your CV 2) Aadhaar card (Mention on top of your CV for reference) Shift Details: For Female Candidates: Day Shift For Male Candidates: Rotational Shift Interview Details: Timings: 11AM - 5PM (Monday to Saturday) Location: iEnergizer, A37 Block A, Sector 60, Noida (Gate Number 2) (Nearest Metro Station - Sector 59) Contact Person : Pulkita Contact Number : 9773915913 Join the below link for Hiring updates and walk in interviews: https://chat.whatsapp.com/LGfusBCCUp28itV3Buzhr7 Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: B.Sc in Computers, Electronics, B.Tech/B.E. in Any Specialization, BCA in Any Specialization, Diploma in Computers, Electronics/Telecommunication PG: M.Tech in Any Specialization, MS/M.Sc(Science) in Any Specialization, MCA in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound ProcessDomestic Voice ProcessTechnical SupportTelecallingTechnical Voice Process BPOCustomer ServiceBpo Customer ServiceVoice ProcessVoice SupportInbound Voice ProcessCustomer SupportBpo VoiceDomestic VoiceCustomer CareDomestic Calling
Posted 1 day ago
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Typically responds within 2 days
Job description Company Overview: Join our dynamic team at CSC Common Support Center, a government-authorized portal offering 310+ services. Our platform facilitates a range of essential tasks, from Aadhar card updates to banking services and ticket bookings. We're committed to providing seamless support to our valued customers across India. Position : Customer Support Executive Responsibilities : - Initiate outbound calls to applicants who have applied for CSC ID. - Provide comprehensive information about our government-authorized portal and the services offered. - Encourage applicants to register for CSC ID by highlighting the benefits and convenience of our platform. - Assist applicants in completing the registration process and resolving any queries or concerns they may have. Requirements: - Excellent verbal communication skills in Hindi. - Ability to engage with customers effectively over the phone. - Strong persuasion and negotiation skills. - Basic knowledge of government services and online platforms preferred. - Prior experience in customer support or telemarketing is a plus. Performance Expectations: - Generate a minimum of 10 new CSC ID registrations per month. - Handle a minimum of 25-50 outbound calls daily. - Achieve performance-based targets to qualify for bonuses and incentives. Compensation: - Additional bonuses and incentives based on registration targets achieved. - Opportunities for career advancement and skill development. Working Hours: - Monday to Saturday, 10:00 AM to 6:00 PM. Requirements: - Personal mobile phone with reliable internet connectivity. - Willingness to work from home. - Candidates selected for the position will receive detailed onboarding instructions. Join our team and be part of a mission-driven organization committed to serving communities across India. Apply now to embark on a rewarding career journey with CSC Common Support Center. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad Role: Customer Retention - Voice / Blended Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate PG: Any Postgraduate Doctorate: Doctorate Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Customer Servicegovernment servicesCustomer handlingtelemarketing outbound calling
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Typically responds within 2 days
Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. Research IT develops IT systems for the Global Research department of HSBC s Global Banking and Markets division. The IT systems are used mainly in the production and distribution of research publications. Research IT comprises an on-shore team (based in the UK) and an off-shore team (based in India and China). This setup has been in place since 2004, and has a very successful and positive working relationship with each other, and with the business. As part of HSBC s digital drive HSBC is investing in a major programme to enhance the Global Research offering. The aim of this Programme is to enable flexibility in the sale and distribution of Global Research reports. The emphasis is on addressing regulatory requirements around the provision of research plus providing flexibility in sales models to respond to market demands. In addition HSBC is making a major investment in adopting DevOps delivery processes and Cloud based solutions. Joining the department at this time will enable you to develop your skills in these new tools and techniques. As a department we are already Agile and we are embracing the change to be DevOps and able to deliver high quality systems rapidly We are looking for a senior developer to join our team. The successful candidate will be responsible to develop new Java, Microservice and database based solutions. Developers can choose to use IntelliJ, Visual Studio or Eclipse IDEs and will be using GIT and GitHub code repositories. Database persistence is via 3 types of SQL database, Oracle, SqlServer and Postgres. In this role, you will: The main purposes of the role are to Work with the local team and bring the transformation with architectural decisions thereby leading to systems simplification and management of the estate Ensure that the developed functionality meets the supplied specifications In addition, the candidate will be expected to do production support on rotational basis Candidate should be passionate to work on various Technologies be it Java or others The role is a individual contributor role and very much hands on. Working in agile environment and participate in Agile ceremonies. Working on ways to automate and improve development and release processes. Generating ideas with team members and offering insightful solutions. Writing code with high standards and ensuring that test and quality processes are adhered to. Testing and verifying changes to applications under your responsibility Facilitating user acceptance testing of releases. Adhere and contribute to all departmental guidelines and procedures. Adhere to the best practices, standards and policies outlined in the various IT Functional Instruction Manuals. Report progress to IT and Business stakeholders Be aware of relevant industry developments and keep relevant skills up to date. Requirements To be successful in this role, you should meet the following requirements: Strong Java 11+ knowledge and hands on working experience on Microservices Well versed with Service Design Principles Strong SQL Server and exposure to CI/CD tools (Teamcity/Jenkins) Good hands on experience on any UI frameworks (eg : Angular 9, NextJS or ReactJS ) Good knowledge of OO and design patterns Reasonable understanding of http protocol Reasonable understanding of application servers Experience of working i
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Job description Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills IT HelpdeskIT Service DeskTicketing ToolsIT Support Help Desk Operations
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Job description Graduate with Average communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Average Communications skills required in ENGLISH Freshers or experienced Graduates ONLY 6 Days Working Shift- 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location: Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR SARIKA Interview Details: Contact Person: HR SARIKA Contact Number: 9211695765 Timing: Monday to Saturday from 10:00 AM to 3 PM. Address: I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211695765 Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound Processinternational bpoinbound customer serviceVoice ProcessInbound Voice Process bpoCustomer ServicecceSolving QueriesOutbound ProcessInboundcustomer supportCSETelecallingDomesticDomestic BPOCustomer CareCustomer HandlingDomestic Process
Posted 1 day ago
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Typically responds within 2 days
Job description Job Opportunity: Regional Customer Service Executive (Voice Process) | Day Shift | WORK FROM OFFICE Location: iEnergizer, A-37, Sector 60, Noida Salary: 21,700 CTC + PAID Training Provided Languages Required: Kannada, Tamil, Telugu, or Malayalam (with Hindi or English as a second language) Who Can Apply? Freshers and Experienced candidates welcome Graduates & Undergraduates eligible Job Requirements: Basic English or Hindi communication skills 6-day working schedule Immediate joiners preferred Why Join Us? Get started with a stable career in customer service we offer paid training to help you succeed from day one! How to Apply? WhatsApp your CV to HR SONAL at 9870375041 Mention your preferred language below your CV For any queries, feel free to connect via WhatsApp. Refer a friend whos looking for a job and help them land this opportunity too! Hurry! Limited openings available. Best Regards, HR Sonal 9870375041 iEnergizer A Leading BPO in Noida Role: Voice / Blended - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Voice BPOInbound ProcessCustomer ServiceMalayalamCallingInbound CallsOutbound ProcessInboundCalling ProcessVoice SupportTamilOutbound CallingOutboundKannadaCSEDomesticTelecallingDomestic BPOCustomer CareDomestic Callingtelugu
Posted 1 day ago
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Typically responds within 2 days
Job description Graduate with Average communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Average Communications skills required in ENGLISH Freshers or experienced Graduates ONLY 6 Days Working Shift- 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location: Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number: 9211529334 Timing: Monday to Saturday from 10:00 AM to 3 PM. Address: I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334 Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Inbound Processinternational bpoinbound customer serviceVoice ProcessInbound Voice Process bpoCustomer ServicecceSolving QueriesOutbound ProcessInboundcustomer supportCSETelecallingDomesticDomestic BPOCustomer CareCustomer HandlingDomestic Process
Posted 1 day ago
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Typically responds within 2 days