CT Marketing Agency is seeking skilled Freelance Copywriters to write high-quality, SEO-driven content for eCommerce and lead generation websites. This is a freelance, project-based writing role.   The ideal candidate has excellent English writing skills, strong research ability, and experience writing content that follows detailed, client-specific guidelines. Projects commonly include category pages, product descriptions, blog posts, SEO landing pages, and website copy.   About the Role Our client base is constantly evolving, and writers may create content across a wide range of industries, including: Fashion, including mass-market and luxury brands Skincare and beauty Tech and software Finance and investing Law, including family law, divorce, and product liability Education Home improvement Automobiles and motorcycles Health and wellness Medical and clinical fields Digital marketing SEO, PR, advertising, and marketing Writers with experience in highly specialized industries such as tech, finance, law, health, medical, SEO, PR, advertising, or marketing are strongly encouraged to apply. Responsibilities Write clear, engaging, SEO-friendly content for eCommerce and lead generation websites Create category pages, product descriptions, blog posts, landing pages, and website copy Research client industries, products, services, audiences, and competitors Follow detailed client guidelines and adapt to different brand voices Blend SEO best practices with brand priorities and conversion-focused writing Complete assignments by deadline and communicate professionally with the team Qualifications Excellent English writing, grammar, editing, and proofreading skills 2 to 4 years of professional, non-academic writing experience preferred Strong understanding of SEO writing best practices Ability to research unfamiliar industries and technical topics Ability to write creative, engaging, accurate, and ROI-focused content Portfolio featuring published work preferred Experience in specialized industries strongly preferred Compensation Writers are paid on a per-word basis. Rates are assessed according to our KPI rubric. Initial compensation is up to $0.06 per word, with $0.034 per word being the most typical rate This equals approximately $30 or $17 per 500-word page After 400 live pages, the top rate increases to $0.064 per word, with $0.038 per word being the most typical rate After 800 live pages, the top rate increases to $0.07 per word, with $0.044 per word being the most typical rate   Application Process Candidates should be prepared to provide a portfolio featuring published work. Once an offer is extended, writers will complete a brief training course.

Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV). The ATL serves as the primary technical advisor to customers, building deep relationships and ensuring alignment between technical solutions and strategic business objectives.ResponsibilitiesDrive end-to-end technical discovery across multiple workflows, systems, and disciplines, identifying transformation opportunities that align Autodesk technology to customer objectivesArchitect advanced, multi-solution technical proposals and deployment paths, creating clear ROI narratives and solution justification artifactsBuild and maintain deep, long-term relationships with technical and business stakeholders as a strategic technical advisorDevelop and maintain a detailed Customer Technical Vision (CTV) capturing technical footprint, long-term goals, and adoption strategyProactively identify multi-solution expansion opportunities to drive revenue growthLead complex technical escalations requiring cross-functional coordinationCollaborate with Account Executives to shape opportunity strategy using technical insightsOrchestrate internal specialists for demonstrations, benchmarking, and technical workshopsProvide clear, data-driven analysis of evaluation outcomes and performance resultsRepresent Autodesk in enterprise events and industry discussions as a thought leaderMinimum Qualifications Bachelor’s degree in a technical field or equivalent experience3-5 years of industry knowledge or Autodesk expertiseDemonstrated ability to lead high-complexity technical engagements and architect advanced solution designsProven experience building long-term relationships with technical and business stakeholdersStrong technical proficiency in Autodesk capabilities or similar enterprise-scale solutionsExcellent communication, storytelling, and persuasion skillsExperience collaborating with sales, customer success, and technical specialist teamsStrong business acumen and ability to support transformation strategies using industry insights and financial reasoningPreferred QualificationsAdvanced degree in engineering, computer science, or a related fieldDeep expertise in Autodesk solutions or comparable enterprise technology platformExperience leading cross-functional teams in technical discovery and solution architectureProven track record of driving multi-solution expansion opportunities and revenue growthExperience representing organizations at industry events and in thought leadership rolesAbility to develop compelling customer-centric narratives and solution justification artifactsExperience providing insights to marketing, product, and leadership teams#LI-KC1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

Job Requisition ID #26WD98156Position OverviewFusion is one of Autodesk’s fastest-growing businesses, and we’re targeting a new class of high-potential manufacturing accounts - companies that may not yet be major Autodesk customers but have significant upside for Fusion adoption. We’re hiring a Sr. Sales Specialist, Fusion Territory to break into these accounts, build demand, and close meaningful Fusion business.This is a full-cycle, entrepreneurial role. You will be assigned a curated list of large accounts selected for their Fusion potential. Some already use Fusion in limited ways; others are net new. In every case, you own the process, from prospecting and discovery to negotiation and close. You build the Fusion footprint from the ground up.Autodesk’s culture emphasizes curiosity, rapid innovation, and ownership. We believe in “reimagin­ing what is possible,” taking smart risks, and pursuing results with urgency. Within Fusion we live that. You’ll be joining a team that combines the agility of a startup, the backing of a global leader, and a passion for meaningful change in manufacturing. If you’re a hunter who thrives on opening new doors, engaging new logos, and owning the full process, this is an exciting opportunity to make an outsized impact.ResponsibilitiesBreak into large, high-potential target accounts and ignite new Fusion conversations where Autodesk currently has limited presenceOwn the full sales cycle: prospecting, qualification, discovery, scoping, solution alignment, negotiation, and closeCapture first wins in new customers and expand them into broader Fusion opportunitiesIdentify priority divisions, teams, or workflows inside large enterprises where Fusion can deliver immediate valueExpand Fusion usage in accounts where adoption already exists but can be significantly grownConduct on-site meetings, build credibility, and earn trust with engineering, manufacturing, and operations teamsLead value-driven dialogues about how Fusion’s cloud-native, AI-enabled platform empowers design, engineering, and manufacturing workflowsCollaborate with technical sales, partners, product specialists, and marketing to accelerate adoption and expansionMaintain a high-velocity pipeline, accurate forecasting, and disciplined opportunity hygiene within SalesforceDeploy modern sales tools such as Salesforce, Outreach, Consensus, and Gong to optimize engagement and performanceCapture early insights and document repeatable plays that help scale Fusion adoption across emerging accountsHow You Will Be MeasuredNew Fusion revenue generated within your assigned high-potential accountsGrowth of Fusion usage and footprint inside accounts with limited existing adoptionSuccessful activation of net-new Fusion customers and expansion of existing onesPipeline creation, deal progression, and forecast accuracyMinimum QualificationsProven track record in full cycle software sales, especially in new logo or territory expansion rolesAbility to open doors, qualify opportunity, and convert cold accounts into engaged pipelineStrong discovery skills and value selling experience with technical or manufacturing audiencesComfort running deals independently owned end-to-end without reliance on an existing account ownerAbility to identify the right entry points inside complex organizations and land initial successes that expandPassion for cloud, AI, digital transformation, and modern manufacturing techAn agile mindset, entrepreneurial spirit, and a drive to scale a high-impact product in a competitive marketBusiness Level English#LI-KC1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

Company DescriptionCOMPANY OVERVIEWTransforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.EAC CULTURE: https://www.eacpds.com/culture/POSITION OVERVIEW - The position is a remote position. No relocation provided, must currently reside in the USA.The AI Sales Executive is responsible for driving new business growth and expanding existing client relationships by delivering innovative AI-driven solutions to engineering and manufacturing organizations. This role focuses on identifying practical applications of AI, including process efficiency, workflow automation, and data visibility, while guiding customers through a consultative sales process. The AI Sales Executive will manage the full sales cycle, collaborate cross-functionally, and position the company as a trusted advisor in emerging technology solutions.Job DescriptionResponsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.Revenue Generation & Business DevelopmentIdentify, prospect, and close new business opportunities within new and existing accounts in engineering and manufacturing marketsBuild and maintain a strong sales pipeline through outbound prospecting and strategic account developmentExpand relationships within accounts by aligning AI solutions to broader engineering and manufacturing initiativesAchieve or exceed assigned revenue targets and sales objectivesConsultative Selling & Solution AlignmentLead discovery conversations to uncover customer challenges and identify practical AI applications (e.g., process efficiency, workflow automation, data visibility)Sell a portfolio of AI services and software solutions tailored to customer needsTranslate complex AI and technical concepts into clear, business-focused value propositionsPosition solutions that align with measurable customer outcomes and ROISales Process ExecutionManage the full sales cycle, including:Prospecting and pipeline developmentDiscovery and qualificationSolution positioning and demonstrationsProposal developmentNegotiation and closingMaintain accurate forecasting and opportunity tracking within CRM systemsMarket Presence & Relationship ManagementRepresent the company at industry events, conferences, and customer meetingsBuild strong relationships with key stakeholders, including executive leadership and technical teamsDevelop credibility as a trusted advisor within engineering and manufacturing organizationsCross-Functional CollaborationPartner with technical, marketing, and leadership teams to refine offerings and go-to-market strategiesProvide actionable customer feedback to enhance solutions and sales effectivenessCoordinate internal resources to support sales efforts and customer successAchieving Sales Goals and KPIsMeet or exceed monthly and quarterly activity metrics and sales quotas set by management.Effectively overcome objections, communicate value propositions, and close deals.Present and communicate sales offerings to customers and team members using tools like NetSuite, MS Office, and other electronic methods.Market Knowledge and RepresentationStay informed about EAC’s product offerings and industry trends to position the company as a leader in the field.Attend in-person or virtual sales demonstrations, trade shows, or other events to promote EAC’s solutions.Represent EAC professionally, ensuring a strong presence in the market.Additional ResponsibilitiesLeverage all available communication methods (calls, emails, virtual meetings) to meet activity metrics.Collaborate across the Sales Department to share insights and refine strategies.Perform other duties as assigned to support company objectives and market initiatives.QualificationsAn equivalent combination of education, training and experience will be considered.Education & ExperienceAssociate’s or Bachelor’s degree in Business or a related field preferred5+ years of experience in enterprise or B2B technology, services, or solution sales (SaaS or mid-market preferred)Proven success in new business development, including outbound prospecting and pipeline generationExperience selling consultative, complex, or emerging technology solutions; AI, machine learning, analytics, or automation software experience strongly preferredDemonstrated ability to meet or exceed revenue targetsExperience working within engineering or manufacturing industries preferredEquivalent combination of education, training, and experience will be consideredSales & Business AcumenStrong consultative selling skills with the ability to uncover needs and align solutions to business outcomesAbility to connect technical capabilities to real-world engineering and manufacturing challengesExperience navigating complex buying environments and engaging with C-suite stakeholdersFamiliarity with MEDDIC/MEDDPICC and SPIN sales methodologies preferredTechnical & Industry KnowledgeGeneral understanding of AI, data, and automation concepts, with the ability to quickly learn and apply new technologiesWorking familiarity with engineering workflows and manufacturing operationsAbility to communicate complex technical concepts in a clear, concise, and business-relevant mannerCapability to engage both technical and operational stakeholders effectivelyExecution & OwnershipSelf-motivated, results-oriented, and entrepreneurial mindset suited for a growing or evolving businessStrong organizational and time management skills with the ability to manage multiple opportunities simultaneouslyExperience with CRM systems (NetSuite preferred) and pipeline managementAbility to operate effectively in a dynamic environment with evolving offerings and processesComfortable working under time-sensitive deadlines and managing competing prioritiesCommunication & Interpersonal SkillsExcellent verbal, written, and interpersonal communication skillsStrong presentation and negotiation skills with the ability to influence decision-makersAbility to quickly process information and overcome objections effectivelyProfessional presence with the ability to build trust and credibilityCollaboration & TeamworkProven ability to work cross-functionally with sales, technical, and marketing teamsSkilled in coordinating internal resources to support customer needs and sales objectivesAbility to contribute to a collaborative, high-performance team environmentAdditional RequirementsMust reside within the assigned territory or be willing to relocate within 6 months of employmentAbility to travel within the assigned territory to build relationships, pursue opportunities, and attend events (including occasional after-hours events)Must be enthusiastic, confident, and a self-starter with a strong drive for resultsAbility to complete training on company technologies, products, and servicesAdditional InformationCOMPENSATIONBase Annual Salary is $100 K for this salaried, exempt Full-Time remote positionEligible for variable payBENEFITSMedical insuranceEmployer Paid Short Term DisabilityFlexible PTO (take as you need, no accrual)Vision insuranceDental Insurance401(k) Plan with Employer matchBasic Life, AD&D, and Disability InsuranceEmployee Assistance ProgramPaid HolidaysWork EnvironmentEnvironmental or atmospheric conditions commonly associated with the performance of the functions of this job.Ability to work in a remote environment or in-office.Exposed to moderate noise levels.PHYSICAL ABILITIESPhysical abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Light sedentary office work.Ability to stand for long periods of timeAbility to travel around 25-50% of the time via ground or air transportationNOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.NOTE TO COLORADO RESIDENTS: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or date of school attendance or graduation. You will not be penalized for redacting or removing this information.EEO Statement: EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.

This is a remote position. We are looking for a professional with hands-on experience developing in RPG/RPGLE on IBM AS400/iSeries, as well as proven experience with JD Edwards EnterpriseOne development tools. We are not looking for an infrastructure administrator, a JD Edwards functional consultant, or an AS400 developer without JD Edwards experience. The ideal candidate must be able to work technically across both platforms, troubleshoot production issues, modify existing customizations, and participate in system integrations. Responsibilities Develop, modify, debug, and maintain RPG, RPGLE, and CL programs on IBM AS400/iSeries. Analyze and resolve technical issues, performance problems, and production incidents. Develop, customize, and support JD Edwards EnterpriseOne solutions. Work with JD Edwards modules such as Financials, Inventory, Distribution, Procurement, and Manufacturing. Develop and modify JD Edwards components, including: Business Functions UBEs (Batch Reports) Named Event Rules (NERs) Table Conversions Business Views Use Object Management Workbench (OMW) to manage development objects and lifecycle processes. Design and maintain SQL queries, stored procedures, and data processes using DB2. Implement integrations between JD Edwards and external applications through APIs, EDI, flat files, and other data exchange mechanisms. Provide technical and functional support to internal users. Participate in JD Edwards upgrades, ESU installations, patch deployments, and system enhancements. Prepare technical documentation, development specifications, and support procedures. Maintain source code and technical objects following development best practices and coding standards. Collaborate with functional teams, infrastructure teams, and business users to identify, analyze, and resolve operational needs. Requisitos Required Qualifications Minimum of 3 years of professional experience developing on IBM AS400/iSeries. Proven hands-on experience with: RPG RPGLE CL IBM AS400/iSeries Practical experience developing, supporting, or customizing JD Edwards EnterpriseOne. Strong knowledge of JD Edwards development tools, including: Object Management Workbench (OMW) Business View Design UBE Design Business Functions Named Event Rules (NERs) Table Conversions Experience working with SQL and DB2. Experience troubleshooting production issues and supporting live enterprise systems. Ability to analyze technical requirements and translate them into effective business solutions. English proficiency at a minimum B2 level, with the ability to participate in meetings, understand technical documentation, and communicate effectively with international teams.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    Reporting into the VP, Customer Support Key Duties and Responsibilities:•    Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. •    Build out the escalation management function, processes, standards, and templates across the support organization.  •    Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. •    Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. •    Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. Skills and Qualifications: •    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. •    Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. •    Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. •    Ability to communicate effectively at an executive level with customers and internal stakeholders.  •    Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. •    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)#Corp-E P4#remote#MG-Li1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    Reporting into the VP, Customer Support Key Duties and Responsibilities:•    Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. •    Build out the escalation management function, processes, standards, and templates across the support organization.  •    Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. •    Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. •    Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. Skills and Qualifications: •    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. •    Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. •    Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. •    Ability to communicate effectively at an executive level with customers and internal stakeholders.  •    Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. •    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)#Corp-E P4#remote#Canada #MG-Li1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

About Osano:Osano is an innovative B-Corporation built around a simple belief: privacy is a fundamental right. Since day one, we’ve been focused on giving modern enterprises the ability to innovate quickly, stay competitive, and earn customer trust by respecting data privacy and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape. About the Role:We’re looking for a Customer Success Manager, Mid Market/Enterprise Accounts to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts.This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide strategy and outcomes. Responsibilities:Customer Ownership & Retention Own and manage a strategic book of business end-to-end, serving as the primary point of contact across executives, business, and technical stakeholders. Drive retention with a slight focus on expansion (GRR, NRR, upsell opportunities) Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks Customer Engagement & Outcomes Build strong relationships with key stakeholders that reinforce trust and long-term partnership Drive product adoption and measurable customer outcomes Partner with customers to define success criteria and guide them through best practices and value realization Data-Driven Account Management Analyze product usage and customer data to inform strategy Identify trends, risks, and opportunities across accounts to optimize engagement and outcomes Maintain accurate forecasting and account planning, including tracking risks, opportunities, and success metrics. Cross-Functional Collaboration Partner with Sales, Product, and Support to ensure a seamless alignment and aligned customer experience Act as the voice of the customer internally, surfacing customer feedback and insights to influence product and process improvements  About You: You’re curious, self-directed, and motivated to learn quickly. You’re comfortable navigating ambiguity and creating clarity for others. You’re excited about privacy, responsible AI, and building trustworthy technology. You are willing to relentlessly pursue the best, most responsible ways to leverage AI—without overselling its capabilities or ignoring its limitations. You’re highly organized and able to manage multiple accounts and priorities simultaneously You’re customer-first and focused on outcomes and value delivery You communicate clearly and confidently with stakeholders You take ownership and operate with accountability Must-Haves: 5+ years of experience in Customer Success or Account Management within a SaaS environment Experience managing a book of business and owning retention and expansion metrics (GRR, NRR, churn) Proficiency in CRM systems (preferably HubSpot) Strong understanding of SaaS metrics, customer health, and account performance indicators Ability to interpret product usage data and customer signals to drive outcomes Experience using tools like Gong, Loom, or similar for customer communication and insights Strong technical acumen (ability to understand SaaS products, integrations, and workflows) Familiarity with AI tools (e.g., ChatGPT, Claude) to improve productivity and communication Nice-to-Haves: Strong interest in AI tools and workflows (prompting, automation, experimentation) Experience building automations or workflows using AI tools Familiarity with Customer Success platforms (Gainsight, Vitally, or similar) Experience with data analysis, reporting, or customer insights tools Experience with customer journey mapping or lifecycle design  Why Us: We're a welcoming team that's dependable, curious, moves fast, and full of talented people We're a B-corporation with a mission that matters, in a high-growth space with significant potential You'll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Manager credential You'll have access to our training program, well-defined career paths, and a leadership team that values professional development  Benefits: Competitive-pay compensation and ownership interest/equity Unlimited paid time off, plus a requirement to take at least two weeks off per year We're a Best Place for Working Parents and offer paid parental leave for all new parents Osano sponsors individual premiums on base plans at 100% and dependent premiums at 50% for Medical, Dental, and Vision insurance via Aetna A fully and permanently remote company so you can work from anywhere in the U.S.  Receive a MacBook and $600 to craft your home workspace Annual company trip designed to foster connection, creativity, and fun Mental health benefits with free memberships to mindfulness and talk therapy services  A Bit More About Osano  Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you. Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Location:Remote, Canada & US. (Hybrid from our offices preferred)Position Summary:This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups, nurture programs, and leverage positive customer experiences to influence buyer decisions.  This role will support all market segments, navigating and influencing stakeholders to institute advocacy and engagement best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio. Key Responsibilities: Develop strategic planning and execute programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and instituting best practices for engagement in online community, as well as internal promoter for customer engagement and advocacy within our organization. Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used (maintenance, upgrades, implementing new features, etc.) Develop a roadmap for technology requirements to support development, including integrations with customer relationship tools  Build relationships, align with and influence stakeholders. Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy to support sales and marketing goals, and to not only use our customer channels to amplify adoption, brand and demand campaigns but to leverage voice of customers to help foster more champions who seed adoption efforts upholding PointClickCare’s customer-centric focus ensuring that advocacy of product value is part of every marketing campaign Provide regular direction, working alongside Enablement, for campaign activation pull through. As well as how to properly engage customers with evidence-based adoption programs. Drive continuous awareness, and affinity, through effective and innovative marketing programs via appropriate channels (email, online communities, in-app in our product, social, etc.) Drive active community participation among eligible customers and influencers upholding standards for community interaction and mapping customer journey, including content, tone governance, moderating conversations, commenting on discussions at appropriate thresholds, and promoting/ enforcing rules of engagement with internal cross-functional members (i.e., product leaders, regulatory leaders, customer success and support, etc.)  Innovate and implement ideas to grow all market segments online communities' userbase of customer champions and influencers, drive engagement, and expand reach. Cross-functionally collaborate with customer-facing teams, cultivating relationships with SMEs to curate content, resources and evolve editorial calendar that supports the growth and adoption of our products and services, helping customers realize the true value and full potential of PointClickCare. Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance and other KPIs - continuously optimizing and improving program performance Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results. Also contributing to measurement and reporting using applicable technology, tools and processes Share customer response data, measurable results, and actionable insights to assist demonstrating value and impact with: Insights & Intelligence team to help build one voice of the customer program Provide customer feedback to the upstream portfolio teams, product, etc Product Marketing to provide upstream for product development consideration Identify and promote the business value of both online communities' customer engagement and advocacy to cross-functional audiences Required Skills & Experience: 6 + years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community administration, user group management/ moderator experience with proven customer-centric focus. Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit Preferred Experience: Ability to work hybrid from our offices in Toronto or SLC Growth mindset Leadership/ coaching skills (no formal direct reports) to provide guidance to existing team to integrate engagement best practices and apply knowledge/ skills into practice. Experience evolving programs to deliver measurable business results. Experience translating insights and data into consumer value and marketing strategy Deep appreciation of customer and product lifecycle methodology. Understanding of PCC solution offerings, key industries and market segments #LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Location:Remote, US & Canada. (Hybrid from our offices preferred)Position Summary:This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups, nurture programs, and leverage positive customer experiences to influence buyer decisions.  This role will support all market segments, navigating and influencing stakeholders to institute advocacy and engagement best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio. Key Responsibilities: Develop strategic planning and execute programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and instituting best practices for engagement in online community, as well as internal promoter for customer engagement and advocacy within our organization. Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used (maintenance, upgrades, implementing new features, etc.) Develop a roadmap for technology requirements to support development, including integrations with customer relationship tools  Build relationships, align with and influence stakeholders. Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy to support sales and marketing goals, and to not only use our customer channels to amplify adoption, brand and demand campaigns but to leverage voice of customers to help foster more champions who seed adoption efforts upholding PointClickCare’s customer-centric focus ensuring that advocacy of product value is part of every marketing campaign Provide regular direction, working alongside Enablement, for campaign activation pull through. As well as how to properly engage customers with evidence-based adoption programs. Drive continuous awareness, and affinity, through effective and innovative marketing programs via appropriate channels (email, online communities, in-app in our product, social, etc.) Drive active community participation among eligible customers and influencers upholding standards for community interaction and mapping customer journey, including content, tone governance, moderating conversations, commenting on discussions at appropriate thresholds, and promoting/ enforcing rules of engagement with internal cross-functional members (i.e., product leaders, regulatory leaders, customer success and support, etc.)  Innovate and implement ideas to grow all market segments online communities' userbase of customer champions and influencers, drive engagement, and expand reach. Cross-functionally collaborate with customer-facing teams, cultivating relationships with SMEs to curate content, resources and evolve editorial calendar that supports the growth and adoption of our products and services, helping customers realize the true value and full potential of PointClickCare. Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance and other KPIs - continuously optimizing and improving program performance Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results. Also contributing to measurement and reporting using applicable technology, tools and processes Share customer response data, measurable results, and actionable insights to assist demonstrating value and impact with: Insights & Intelligence team to help build one voice of the customer program Provide customer feedback to the upstream portfolio teams, product, etc Product Marketing to provide upstream for product development consideration Identify and promote the business value of both online communities' customer engagement and advocacy to cross-functional audiences Required Skills & Experience: 6 + years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community administration, user group management/ moderator experience with proven customer-centric focus. Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit Preferred Experience: Ability to work hybrid from our offices in Toronto or SLC Growth mindset Leadership/ coaching skills (no formal direct reports) to provide guidance to existing team to integrate engagement best practices and apply knowledge/ skills into practice. Experience evolving programs to deliver measurable business results. Experience translating insights and data into consumer value and marketing strategy Deep appreciation of customer and product lifecycle methodology. Understanding of PCC solution offerings, key industries and market segments #LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.