Job description JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team Service Operations Responsible to / Line Manager Principal, Service Operations Direct Reports No direct reports Location Offshore/ Nearshore / Onshore Section 2 - Purpose of Job We are seeking a skilled and experienced IT Problem Manager to join our IT operations team. The IT Problem Manager will be responsible for managing the lifecycle of problems within our organizations IT infrastructure, identifying root causes of recurring incidents, and implementing permanent fixes to prevent future occurrences. The ideal candidate will possess strong analytical skills, technical expertise, and leadership abilities to drive problem resolution efforts and promote a culture of continuous improvement. Section 3 - Accountabilities Responsibilities 1. Lead the identification, investigation, and resolution of recurring incidents and underlying problems within the organizations IT infrastructure. 2. Conduct root cause analysis (RCA) to determine the underlying causes of incidents and develop effective remediation plans to address them. 3. Collaborate closely with incident management teams, technical teams, and subject matter experts to diagnose complex technical issues and implement permanent fixes. 4. Establish and maintain a problem management process, including problem identification, prioritization, investigation, and resolution. 5. Implement problem management tools and systems to track, monitor, and report on problem resolution efforts and progress. 6. Coordinate with change management teams to ensure that proposed solutions and fixes are implemented in a controlled and coordinated manner. 7. Document problem resolution procedures, best practices, and lessons learned to support knowledge sharing and continuous improvement initiatives. 8. Provide regular updates and reports to stakeholders on problem management activities, trends, and metrics. 9. Participate in post-incident reviews and analysis to identify systemic issues, trends, and opportunities for improvement. 10. Mentor and train team members and stakeholders on problem management principles, methodologies, and best practices. Section 4 - Knowledge, Skills, Experience Qualifications Bachelors degree in Information Technology, Computer Science, or related field. Proven experience (3/5 years) in a similar role, preferably in a large-scale enterprise environment. Strong technical knowledge of IT infrastructure, including networks, servers, databases, and applications. Experience with problem management frameworks, methodologies, and tools. Excellent analytical and problem-solving skills, with the ability to analyze complex technical issues and identify root causes. Strong communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. Ability to work collaboratively in a team environment and influence stakeholders to drive problem resolution efforts. Certification in IT service management (ITIL Foundation, ITIL Practitioner) is highly desirable. Section 5 - Challenges The role deals with various IT teams, Business users and service providers; Internal IT support teams, ITSM Processes and multiple suppliers, which includes various levels of service metrics, SLAs, OLAs, and KPIs. The challenge will be aligning various IT teams and suppliers in a timely manner to be able to effectively drive root cause analysis, safeguards/workarounds, maintain known error logs and deliver permanent fixes. We will be required to effectively measures and track our workload and performance across all our areas of responsibilities in a consistent manner that drives stability, quality, efficiency, and effectiveness, in line with best practice to help ensure EBRD maintain the levels of service to our business and customers. Driving any underperformance or areas for improvement through Continual Service Improvement. JOB DESCRIPTION Section 1 - Details Job Title Problem Manager Band / Grade Analyst Team

Job description Experienced Test/ Integration Engineer to work on our challenging market leading concepts, next generation products in India 6+ years of experience. Experience in End to End Testing lifecycle of product Knowledge of working with CI/CD tools (Jenkins/Bamboo) Hands-on experience on automation of API using Java based automation frameworks. Experience on BDD framework like Cucumber Experience in testing containerized application in Docker and Kubernetes environment Core JAVA / Spring Boot experience, API test automation Should be able to write test cases based on given requirements. Should be able to evaluate and write automation test scripts. Participating in improving the test automation framework Hands on experience with various test design techniques Experienced Test/ Integration Engineer to work on our challenging market leading concepts, next generation products in India 6+ years of experience. Experience in End to End Testing lifecycle of product Knowledge of working with CI/CD tools (Jenkins/Bamboo) Hands-on experience on automation of API using Java based automation frameworks. Experience on BDD framework like Cucumber Experience in testing containerized application in Docker and Kubernetes environment Core JAVA / Spring Boot experience, API test automation Should be able to write test cases based on given requirements. Should be able to evaluate and write automation test scripts. Participating in improving the test automation framework Hands on experience with various test design techniques Role: Automation Test Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education UG: Any Graduate PG: Any Postgraduate Key Skills automation frameworkspring bootCore JavaAutomation testingTest scriptsTest designjenkinsTest casesTesting

Job description Role Overview: We are seeking an experienced Salesforce Architect to lead the design, implementation, and optimization of Salesforce solutions, ensuring scalability, security, and alignment with business objectives. The ideal candidate will have deep expertise in Salesforce core architecture , Core Clouds - Sales Cloud, Service Cloud , Experience Cloud and integration best practices . Experience in designing Field Service , B2B/B2B Commerce, CPQ, Data Cloud solutions will be an added advantage. Key Architect Design: Develop scalable and high-performance Salesforce solutions aligned with business needs. Field Service Experience Cloud: Design and optimize Field Service and Experience Cloud solutions to enhance customer and field operations. Integration Strategy: Define and implement API and integration strategies with external applications, ensuring seamless data flow. Customization Automation: Utilize Apex, Lightning Components, Flows, and Process Builder to enhance Salesforce functionalities. Data Governance Security: Ensure best practices in data architecture, security, and compliance standards. Stakeholder : Work closely with business leaders, developers, and admins to translate requirements into robust Salesforce solutions. Performance Optimization: Identify and resolve system performance issues, ensuring efficient system operation. Mentorship Leadership: Guide developers and administrators, promoting best practices and knowledge sharing. Center of Excellence: Contribute to Practise Demo Assets, explore new capabilities and other practise initiatives Required Skills Experience: 8+ years of Salesforce experience with a focus on architecture and solution design . Strong expertise in Salesforce Core Clouds (Sales, Service, and Experience Cloud) . Field Service Lightning (FSL) , B2B/B2B Commerce, CPQ, Data Cloud experience is a plus. Deep understanding of Salesforce data model, security, and sharing architecture Platform Capabilities . Experience with API integrations (REST, SOAP), middleware, and external system connectivity . Proficiency in Apex, Visualforce, Lightning Web Components (LWC) , and declarative automation tools. Strong knowledge of CI/CD, DevOps, and version control tools like Git. Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) preferred. Experience in Solutioning end to end (Discovery to Golive) implementations Experience in providing solutions, POVs for RFPs Pursuits Preferred Qualifications: Prior experience in designing community portals using Experience Cloud . Experience with Mulesoft or other integration platforms is a plus. Knowledge of enterprise architecture frameworks and best practices. Role Overview: We are seeking an experienced Salesforce Architect to lead the design, implementation, and optimization of Salesforce solutions, ensuring scalability, security, and alignment with business objectives. The ideal candidate will have deep expertise in Salesforce core architecture , Core Clouds - Sales Cloud, Service Cloud , Experience Cloud and integration best practices . Experience in designing Field Service , B2B/B2B Commerce, CPQ, Data Cloud solutions will be an added advantage. Key Architect Design: Develop scalable and high-performance Salesforce solutions aligned with business needs. Field Service Experience Cloud: Design and optimize Field Service and Experience Cloud solutions to enhance customer and field operations. Integration Strategy: Define and implement API and integration strategies with external applications, ensuring seamless data flow. Customization Automation: Utilize Apex, Lightning Components, Flows, and Process Builder to enhance Salesforce functionalities. Data Governance Security: Ensure best practices in data architecture, security, and compliance standards. Stakeholder : Work closely with business leaders, developers, and admins to translate requirements into robust Salesforce solutions. Performance Optimization: Identify and resolve system performance issues, ensuring efficient system operation. Mentors

Job description JD#2 Subject Matter Expert with minimum 15 Years overall experience in Data Engineering with hands on and architecture experience in Spanner. Complete Expert on Spanner and PostgreSQL . Should have managed 10+ Tb of data on Spanner clusters Performance Tuning in production Role: Data warehouse Architect / Consultant Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate Key Skills Performance tuningArchitecturePostgresqlSubject Matter ExpertManagement

Job description ETL expert using tools Should have extensive work with ETL on Salesforce Minimum 10 years overall experience on etl. Person should have used tool other than informatica Role: ETL Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageInformaticaSalesforce

Job description JD#1 Subject Matter Expert with minimum 15 Years overall experience in Data Engineering with hands on and architecture experience in Big Query. Complete Expert on BigQuery. Should have designed architected solutions on BigQuery, data warehousing and data lakes Should be expert on data pipelines with bigquery Should have managed 50+ Tb of data on BigQuery clusters with Dashboarding tools to provide insights Performance Tuning of BQ in production Role: Data warehouse Architect / Consultant Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate Key Skills Performance tuningArchitecturequeryProduction ManagerSubject Matter ExpertManagementData warehousing

Job description We are seeking a highly skilled API Backend Developer with strong experience in Microsoft Azure and the .NET stack to support the implementation of Zeta , a modern marketing engagement platform. The ideal candidate will play a key role in integrating Zeta s APIs, building middleware services, and enabling secure, scalable backend systems. Key Responsibilities Design, develop, and maintain secure, scalable APIs and backend components in .NET Core/.NET 6+ for Zeta platform integration. read more Key Skills BackendgithubNoSQLHP data protectorAgilemicrosoft azureIntegration servicesCosmosMiddlewareSQL

Job description Make outbound calls to leads/customers Pitch products clearly and effectively Handle customer queries and follow-ups Achieve daily/weekly sales targets Role: Sales Support & Operations - Other Industry Type: BPM / BPO Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TelesalesSales CoordinationTally SalesSalesSales Support Sales And MarketingSales OperationsCallingMass MailingInside SalesFollow UpsMarketingBanking SalesOutboundLead GenerationSales ProcessProduct SalesInside MarketingInhouse SalesCold Calling

Job description We are seeking an experienced Area Manager to lead mortgage sales in Pune. The role involved managing ateam, driving disbursement targets, and developing channel partnerships(DSA/DST). candidates must have a leadership skills and a proven track record in the home loan industry. Local market knowledge is essential. Role: Area Sales Manager (B2B) Industry Type: NBFC Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Home Loans Team HandlingSalesDSAArea SalesMortgage LoansField SalesDirect SalesOpen Market

Job description The Workplace L2 administrator is part of the SAB IT Operations organization, reporting to ISC Infra Lead Tower in India and functionaly reporting to the SAB IT IT Operations manager in Belgium. We are seeking an IT Workplace L2 engineer responsible for maintaining and supporting our workstations fleet for SAB and its subsidiaries. The ideal candidate will handle system patching, BitLocker activation follow-ups, GPO installation and provide IT services following defined procedures. He/she participates in the proper functioning of SAB Workstations by guaranteeing the cyber compliance, packages deployment and maintenance of the various workstations with a view to quality, productivity and security. Role & responsibilities As part of its activity, the IT Workplace L2 engineer oversees cyber ops, which includes ensuring that all Nexthink KPIs related to workstations are compliant with Group objectives. Amongst others, • Patching Windows 10 & 11 machines following internal patching schedule and procedures. • BitLocker compliance follow-up: identify unencrypted PCs, contact users, guide them through activation, and verify encryption status and cipher mode. The IT Workplace L2 engineer is also in charge of level 2 activities based on tasks assigned by the SAB Infra team, • Support software installations through SCCM or via manual/local sources where applicable. • GPO maintenance, harmonization and clean-up • Deliver Level 2 IT support based on defined procedures • Provide network share access to users following a predefined process. • Document activities in the ITSM tool (ServiceNow). • Escalate complex issues to L3 teams as needed. Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization, BCA in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Workplace Admin Application PackagingSystem Center Configuration ManagerSCCM