Job description Summary At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery. In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders. Why PWC Summary At PwC, our purpose is to build trust in society and solve important problems. We re a network of firms in 157 countries with more than 300,000 people who are committed to delivering quality in Assurance, Advisory and Tax services. Within Advisory, PwC has a large team that focus on transformation in Government through Digital inclusion. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work proactively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with. s Your key responsibilities will be Support project teams in executing client projects and managing projects. Prepare comprehensive proposals and presentations. Understand client challenges and conduct indepth analyses. Present findings to clients and project teams. Demonstrate technology consulting experience, especially in the government sector. Exhibit strong communication, analytical, and organizational skills. Proficiently use Microsoft Office and other relevant tools. Mandatory skill sets Technology consulting/ implementation experience prior experience in working for a toptier consulting firm will be considered a plus; However, minimum requirement would be having experience of working either on technology consulting or technology implementation projects Clear and effective written and verbal communication skills with the project team, clients and stakeholders at all levels Excellent analytical, time management and organizational skills to manage multiple tasks concurrently Selfdriven, desire to surpass expectations Highly flexible, including willing to work away in different locations and geographies (if the engagement requires it) Willing to travel not just domestically but internationally as well. Willing to be deployed for both short and longterm durations if the project requires it. Experience of working in at least 1 IT Strategy /Cloud migration or implementation / process consulting / GIS / Smart Cities projects Preferred skill sets Exposure to international projects Exposure to Large Transformation programs in the Public Services domain Years of experience required 4+ years Education qualification Either B.Tech/ BE from a toptier college with a very good academic record; Or Degree from a reputed institute in any stream and a MBA or equivalent course from a toptier college. Education Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology, Master of Business Administration Degrees/Field of Study preferred Required Skills Cloud Migration, Geographic Information Systems (GIS), Information Technology Consulting, Information Technology Strategies, Process Consulting, Time Management Optional Skills International Projects Travel Requirements Available for Work Visa Sponsorship Role: Associate / Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills GISAssuranceProcess consultingTechnology consultingIT strategyTime managementAnalyticalResource allocationProject deliveryInformation technology

Job description About us: TMB (Trusted Media Brands) is the worlds leading community-driven entertainment company. Our portfolio of leading brands that includes FailArmy, Family Handyman, People Are Awesome, Reader s Digest, Taste of Home, The Healthy, The Pet Collective, and Birds and Blooms, is powered by content that s inspired and created by our fans. Engaging more than 200 million consumers worldwide, our content available across streaming TV, social media, web, and print sparks curiosity, fuels laughter, and inspires people to live big, full, fantastic lives. Learn more about our brands, our data-driven marketing solutions, our award-winning licensing services, and much more at Trusted Media Brands. Location: Gurgaon, India Working Hours: This is a full-time hybrid position, where you ll spend a minimum of two workdays per week in our Gurgaon office. To optimize collaboration with your American colleagues, a minimum of five hours per week (approved by your manager) must align with the U.S. workday. About the role: As a Staff Recipe Writer/Editor for Taste of Home , you ll use your extensive culinary knowledge and writing skills to create engaging, on-brand recipe content to drive organic traffic and delight our audience. Reporting to a Senior Editor, you ll follow SEO (Search Engine Optimization) best practices and has a keen interest in the world of cooking. About you: A whip-smart food writer who thrives on deadlines, you use your culinary expertise and friendly writing style to craft instructive, in-depth recipe articles that follow SEO guidelines and sparkle with the Taste of Home brand voice. You are excited about reaching a large national audience with content that both appeals to our loyal readers and attracts new fans. Organized and efficient, you see feedback as a growth opportunity. At home, you love to cook and track what is happening in the food world. Your day-to-day: You write SEO-driven recipe content according to weekly publishing goals, adhering to AP and house style. You support editorial strategy with a full understanding of editorial integrity, brand voice, shareability and engagement, and knowledge of SEO principles and social networks. You tackle assignments with regular direction from the Senior Editor. You have: 3+ years of full-time experience writing and/or editing digital food content. Bachelor s degree in English, communications, marketing or a related field. Professional culinary experience or degree a plus. Research skills and an understanding of what makes a reliable source. Proven knowledge of SEO best practices, a CMS (content management system) such as WordPress, a project database such as Airtable, basic HTML and AP style. Keen organization skills, consistently meeting deadlines and catching all the details. Effective communication skills: comfortable accepting and giving constructive feedback, with a commitment to supporting an evolving, dynamic team. Solid knowledge and understanding of the digital landscape. Ability to work both independently and as part of a team. A keen familiarity with, and interest in, the food and food-lifestyle space. Role: Editor In Chief Industry Type: Printing & Publishing Department: Content, Editorial & Journalism Employment Type: Full Time, Permanent Role Category: Editing (Print / Online / Electronic) Education UG: Any Graduate PG: Any Postgraduate Key Skills telemedicineHealth insurancePublishingCMSWellnessAppealsHTMLLicensingSEOSenior Editor

Job description Job Profile: Translation Associate in Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Catalog Associate is the entry-level role to 2 years in the Amazon. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Roles and Responsibilities: Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog. Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information. Skills and Competencies Required: Proficiency in Dutch: B1 and above or BA/MA in French Excellent written and oral communication skills in English. Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely. Basics in MS Excel Strong analytical skills Ability to do high school level arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions. Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information. Flexibility in working in shifts and working hours. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Speak, write, and read fluently in German language. read more Key Skills Business communicationAnalytical skillsRoot cause analysisQuality standardsFrenchWeb servicesCatalog AssociateInternet researchMS OfficeGerman language

Job description Job Profile: Translation Associate in Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Catalog Associate is the entry-level role to 2 years in the Amazon. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Roles and Responsibilities: Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog. Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information. Skills and Competencies Required: Proficiency in Dutch: B1 and above or BA/MA in French Excellent written and oral communication skills in English. Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely. Basics in MS Excel Strong analytical skills Ability to do high school level arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions. Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information. Flexibility in working in shifts and working hours. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Speak, write, and read fluently in French language. read more Key Skills Business communicationAnalytical skillsRoot cause analysisQuality standardsFrenchWeb servicesCatalog AssociateInternet researchMS OfficeProcess Lead

Job description Amazon is seeking an experienced Senior Risk Manager with demonstrated expertise in IT risk management within a payments firm to serve as a Sr Risk Manager (IT Risk/Business Continuity) within the second line of defence (2LoD) team, based in Bengaluru. The successful candidate will be responsible for supporting the risk management capabilities in APAC, providing 2LoD oversight and leadership on IT risk and business continuity. You will partner across our cutting-edge technology and security engineering groups to identify and manage areas of risk, maturing our robust IT risk program. This role is an individual contributor role. - Maintain a technology risk management framework for each regulated entity within APAC, which considers industry best practice, relevant information and communication technology (ICT) and security legislation across regions which Amazon pay operates in. - Draft and influence payments technology risk management policies and frameworks within APAC to ensure regulatory requirements are met. - Provide credible challenge across all information, technology, and cybersecurity risks both enabling business growth while maintaining related risks within appetite. - Provide subject matter expertise in terms of best practice, ICT regulatory requirements, IT resiliency plans and risk mitigation for the APAC region. - Perform deep dives on technology compliance-related processes and systems. - Investigate IT operational risk events and incidents, ensuring root cause analysis and remediation of controls, where required. - 6+ years of compliance, audit or risk management experience - Knowledge of Microsoft Office products and applications at an advanced level - Bachelors degree or equivalent - Masters degree or equivalent read more Key Skills remediationRoot cause analysisOperational riskAudit complianceIT risk managementICTSubject matter expertiseBusiness continuityIndividual ContributorInformation technology

Job description Not Applicable Specialism Data, Analytics & AI Management Level Senior Associate & Summary . In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decisionmaking for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Design and build data pipelines & Data lakes to automate ingestion of structured and unstructured data that provide fast, optimized, and robust endtoend solutions PAN India 2 Senior Associate 36 Knowledge about the concepts of data lake and dat warehouse Experience working with AWS big data technologies Improve the data quality and reliability of data pipelines through monitoring, validation and failure detection. Deploy and configure components to production environments Technology Redshift, S3, AWS Glue, Lambda, SQL, PySpark , SQL Mandatory skill sets A WS Data Engineer Preferred skill sets A WS Data Engineer Years of experience required 48 Education qualification Btech /MBA/MCA Education Degrees/Field of Study required Bachelor of Engineering, Master of Business Administration Degrees/Field of Study preferred Required Skills AWS Devops Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Data Analytics, Business Intelligence and Reporting Tools (BIRT), Business Intelligence Development Studio, Communication, Competitive Advantage, Continuous Process Improvement, Creativity, Data Analysis and Interpretation, Data Architecture, Database Management System (DBMS), Data Collection, Data Pipeline, Data Quality, Data Science, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Industry Trend Analysis {+ 16 more} No Role: Data Engineer Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Data Science & Machine Learning Education UG: Any Graduate PG: Any Postgraduate Key Skills Data analysisProcess improvementAnalyticalTrend analysisData collectionData qualityDBMSBusiness intelligenceMonitoringSQL

Job description Tachyon is Cloud Native, Cloud Agnostic, API first core accounting system capable of powering any asset (secured and unsecured credit cards, term loans, mortgage etc) or any liability (saving account, current account) product with focus on both retail and corporate banking. Youll be working closely with the leadership and the rest of the Zeta product team to define, build and scale one or more of below products: 1. Credit card 2. Core accounting 3. Digital payments Responsibilities Planning :Define the product Execution: Coordinate actions across the org to enable its success Drive product adoption Discovery : Research existing demand, explore the problem space through the lenses of viability, feasibility, usability, customer empathy and ethical assumptions Get feedback early and often, often co-designing with customers or prospects Map solutions to specific opportunities Prioritisation : Apply skills from user science, analytics and business acumen to identify customer and user problems. Apply the lens of strategy, user goals and Tachyon s purpose to prioritize problems to solve. Communication : Evangelize and communicate the product plan. Apply low fidelity design to present vision for solutions to problems. Collaboration : Collaborate with engineers and designers to arrive at the detailed solutions to problems. Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage. Work with Marketing to bring new features to life on various communication touch points Execution : Own the roadmap for one or more parts of the product. Work with engineering and design to plan launch scope. Together with engineering and design, break-down scope into launch iterations Iteration : Design a customer feedback loop and optimism for customer and business success metrics Decide what features to change and prioritize iterations based on ROI Execute strategies that will drive measurable growth in adoption and engagement Skills At least 5+ years of experience in a Technology Product Management role You should have a track record of either marketing or building shipping high quality Enterprise or SaaS products owning the process end to end Formulating product strategy factoring industry trends, market, and competition Adapting to complex situations with an aim to achieve business goals Building web applications and interfaces with modern UX/UI patterns Excellent communication (written and verbal) and interpersonal skills An engineering / technical / marketing background that will allow you to reason about product trade-offs and make good choices with minimal inputs from engineers You conceive possibilities, think big picture, but deliver on the details Optional - prior experience in payment systems or accounting systems Experience Qualifications: 8+ yrs of total experience in an engineering and/or product role 3+ yrs of experience in shipping successful B2B productsand in serving data to customers BE/BTech from any reputed engineering institutions, computer science engineering would be preferred. Any management degree from a Tier 1/2 institute would be a plus Life At Zeta At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is People Must Grow. We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. #LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be! Explore the life at zeta Zeta is an equal opportunity employer Role: Product Manager Industry Type: IT Services & Consulting Department: Product Management Employment Type: Full Time, Permanent Role Category: Product Management - Technology Education UG: Any Graduate PG: Any Postgraduate Key Skills Prod

Job description Location(s): Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN Line Of Business: ROC(ROC) Job Category: Corporate Services Experience Level: Experienced Hire Skills and Competencies Excellent attention to detail and ability to complete repetitive processes with no error. Strong written and verbal communication skills with an ability to communicate business concepts to a senior audience. Proactive team player who can meet tight deadlines, manage multiple tasks, and quickly adapt to changing priorities Highly organized and efficient. Competency in Microsoft Office (Outlook, Excel, Word, and PowerPoint). A strong client-focused orientation with the drive and passion required to achieve results and ensure customer satisfaction. Strong interpersonal and teamwork skills. Education Postgraduate or graduate within financial discipline with 5+ years of relevant experience. Demonstrate experience working with databases and systems. Experience working in a GCC setup in a financial environment is preferred. Role As a Data Operations Associate, you will work in a dedicated team supporting a global process for set up and reviews of Periodic Review announcements, entering financial data into Moody s internal databases. In this role, you will be required to understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and procedures, provide a high level of service and track and report on activity. Responsibilities Support Periodic Review Announcement set-up and reviews, data capture, data quality assurance, and tracking support to the rating analysts and team workflow Develop and serve as Subject Matter Expert for the set-up and reviews, emphasizing on business process and documentation requirements Deliver efficient, timely and high quality of service, across a high volume of transactions. Demonstrate the ability to interact professionally with clients and deliver a high level of service across a high volume of transactions. Capable of working effectively within a virtual (on-shore/off-shore) team environment Identify, research and resolve issues involving process or processing errors. Organizes work to meet deadlines and time sensitive requests/projects. Provide back-up coverage for team in Costa Rica in the event of absence and holidays to ensure seamless service Perform administrative tasks including data updates, preparing AOPR actions, and press release templates, and disclosures consistent with regulatory requirements, internal policies, and guidelines for designated LOB support. Monitor designated mailboxes to ensure timely and effective handling of internal and external client requests. Prioritize work to meet deadlines and time-sensitive requests/projects. Facilitate resolution to technical issues and/or more sophisticated external inquiries with supervision by Specialist/Team Leader in Costa Rica. Exercise professionalism, discretion and judgment to communicate requests and/or concerns to upper management as needed. Build positive relationships with clients to ensure customer satisfaction. Resolve basic client inquiries. Promptly and efficiently raise conflicts / problems / database / data inconsistency. Identify and research issues and/or discrepancies with data and/or requests for follow-up with the analyst. Demonstrate increasing awareness of procedures, guidelines, and regulatory requirements as it pertains to their job function by asking relevant questions. Liaise with Rating Teams and other Moody s departments (Commercial, Information Technology, etc.) as needed. Willing to accept new challenges and demonstrate flexibility with last-minute changes in commitments and deadlines. Contribute positively to the team even under pressure or when performing routine and/or administrative tasks. Place the interest of the team above individual self-interest. This job description is issued as a guideline to assist you in you

Job description We help the world run better . ABOUT THE TEAM Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP s RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as "One Voice" through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management. We create a stable foundation for our customers IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation. THE ROLE As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAPs Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise. Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle. This is a customer-facing role focused on Large Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform: Primary contact for the customer regarding technology discussions Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required. Ownership detailed understanding of the customer landscape managed within ECS understand interdependencies between systems (both within ECS and beyond). Support the CDM and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on all technical aspects like Business Continuity, Security Compliance, Networks, etc. Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements. Conduct Technical operational reviews (monthly) to measure the progress against defined Cloud architecture roadmap; establish and drive resolution plans to resolve issues and problems to completion. Support the migration

Job description Job Profile: Translation Associate in Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Catalog Associate is the entry-level role to 2 years in the Amazon. In this role, the individual works on one or more critical tasks for a particular retail product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager. Roles and Responsibilities: Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards. Understand and correctly use Amazons Retail Systems Platform (RSP) to support vendors and buyers in enhancing the retail selection on Amazons online catalog. Maintain records of day-to-day work by updating trackers to reflect work done. If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information. Skills and Competencies Required: Proficiency in Dutch: B1 and above or BA/MA in French Excellent written and oral communication skills in English. Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely. Basics in MS Excel Strong analytical skills Ability to do high school level arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform Root Cause Analysis and identify constraints to recommend a solution on this, we will test the candidates ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions. Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information. Flexibility in working in shifts and working hours. - Bachelors degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - Speak, write, and read fluently in Spanish language. read more Key Skills Business communicationAnalytical skillsRoot cause analysisQuality standardsFrenchWeb servicesCatalog AssociateInternet researchSpanishMS Office