Job Description: Human Resource Company: VlS Sourcing Location: Delhi VlS Sourcing is seeking a dedicated and dynamic Human Resource professional to join our team in Delhi. The ideal candidate will support various HR functions, ensuring effective management of our most valuable asset – our people. Responsibilities: - Manage the recruitment process, including job postings, screening resumes, conducting interviews, and onboarding new employees. - Develop and implement HR policies and procedures to enhance workplace culture and employee engagement. - Administer employee benefits programs and maintain employee records in compliance with legal and company standards. - Facilitate training and development initiatives to promote employee growth and performance. - Handle employee relations, addressing concerns and resolving conflicts to maintain a positive work environment. - Ensure compliance with labor laws and regulations, staying updated on changes that may impact the organization. - Assist in performance management processes, providing guidance and support to managers and staff. - Analyze HR metrics and prepare reports to inform decision-making and improve HR strategies. Requirements: - Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree or HR certification is a plus. - Minimum of 2-3 years of experience in HR roles, preferably in a sourcing or procurement environment. - Strong understanding of HR practices, employment law, and performance management. - Excellent communication, interpersonal, and organizational skills. - Proficient in HR software and Microsoft Office Suite. - Ability to handle sensitive information with confidentiality and professionalism. - Strong problem-solving skills and the ability to work independently and as part of a team. Join VlS Sourcing and help us cultivate a thriving workplace where employees are inspired to excel and contribute to our organizational success.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Location:Remote, US & Canada. (Hybrid from our offices preferred)Position Summary:This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups, nurture programs, and leverage positive customer experiences to influence buyer decisions.  This role will support all market segments, navigating and influencing stakeholders to institute advocacy and engagement best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio. Key Responsibilities: Develop strategic planning and execute programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and instituting best practices for engagement in online community, as well as internal promoter for customer engagement and advocacy within our organization. Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used (maintenance, upgrades, implementing new features, etc.) Develop a roadmap for technology requirements to support development, including integrations with customer relationship tools  Build relationships, align with and influence stakeholders. Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy to support sales and marketing goals, and to not only use our customer channels to amplify adoption, brand and demand campaigns but to leverage voice of customers to help foster more champions who seed adoption efforts upholding PointClickCare’s customer-centric focus ensuring that advocacy of product value is part of every marketing campaign Provide regular direction, working alongside Enablement, for campaign activation pull through. As well as how to properly engage customers with evidence-based adoption programs. Drive continuous awareness, and affinity, through effective and innovative marketing programs via appropriate channels (email, online communities, in-app in our product, social, etc.) Drive active community participation among eligible customers and influencers upholding standards for community interaction and mapping customer journey, including content, tone governance, moderating conversations, commenting on discussions at appropriate thresholds, and promoting/ enforcing rules of engagement with internal cross-functional members (i.e., product leaders, regulatory leaders, customer success and support, etc.)  Innovate and implement ideas to grow all market segments online communities' userbase of customer champions and influencers, drive engagement, and expand reach. Cross-functionally collaborate with customer-facing teams, cultivating relationships with SMEs to curate content, resources and evolve editorial calendar that supports the growth and adoption of our products and services, helping customers realize the true value and full potential of PointClickCare. Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance and other KPIs - continuously optimizing and improving program performance Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results. Also contributing to measurement and reporting using applicable technology, tools and processes Share customer response data, measurable results, and actionable insights to assist demonstrating value and impact with: Insights & Intelligence team to help build one voice of the customer program Provide customer feedback to the upstream portfolio teams, product, etc Product Marketing to provide upstream for product development consideration Identify and promote the business value of both online communities' customer engagement and advocacy to cross-functional audiences Required Skills & Experience: 6 + years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community administration, user group management/ moderator experience with proven customer-centric focus. Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit Preferred Experience: Ability to work hybrid from our offices in Toronto or SLC Growth mindset Leadership/ coaching skills (no formal direct reports) to provide guidance to existing team to integrate engagement best practices and apply knowledge/ skills into practice. Experience evolving programs to deliver measurable business results. Experience translating insights and data into consumer value and marketing strategy Deep appreciation of customer and product lifecycle methodology. Understanding of PCC solution offerings, key industries and market segments #LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Location:Remote, Canada & US. (Hybrid from our offices preferred)Position Summary:This program leader will evolve our customer engagement marketing strategic plan. They will empower our customers with a relevant and valuable digital experience as they interact with our customer online communities, user groups, nurture programs, and leverage positive customer experiences to influence buyer decisions.  This role will support all market segments, navigating and influencing stakeholders to institute advocacy and engagement best practices. This individual will utilize their breadth of understanding about our industry and products from PointClickCare's full portfolio. Key Responsibilities: Develop strategic planning and execute programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and instituting best practices for engagement in online community, as well as internal promoter for customer engagement and advocacy within our organization. Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s) used (maintenance, upgrades, implementing new features, etc.) Develop a roadmap for technology requirements to support development, including integrations with customer relationship tools  Build relationships, align with and influence stakeholders. Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy to support sales and marketing goals, and to not only use our customer channels to amplify adoption, brand and demand campaigns but to leverage voice of customers to help foster more champions who seed adoption efforts upholding PointClickCare’s customer-centric focus ensuring that advocacy of product value is part of every marketing campaign Provide regular direction, working alongside Enablement, for campaign activation pull through. As well as how to properly engage customers with evidence-based adoption programs. Drive continuous awareness, and affinity, through effective and innovative marketing programs via appropriate channels (email, online communities, in-app in our product, social, etc.) Drive active community participation among eligible customers and influencers upholding standards for community interaction and mapping customer journey, including content, tone governance, moderating conversations, commenting on discussions at appropriate thresholds, and promoting/ enforcing rules of engagement with internal cross-functional members (i.e., product leaders, regulatory leaders, customer success and support, etc.)  Innovate and implement ideas to grow all market segments online communities' userbase of customer champions and influencers, drive engagement, and expand reach. Cross-functionally collaborate with customer-facing teams, cultivating relationships with SMEs to curate content, resources and evolve editorial calendar that supports the growth and adoption of our products and services, helping customers realize the true value and full potential of PointClickCare. Gather, interpret, analyze program data and provide insights/making recommendations/ finding solutions to ensure program outcomes show value and reduce churn. Leverage data and insights to manage performance and other KPIs - continuously optimizing and improving program performance Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results. Also contributing to measurement and reporting using applicable technology, tools and processes Share customer response data, measurable results, and actionable insights to assist demonstrating value and impact with: Insights & Intelligence team to help build one voice of the customer program Provide customer feedback to the upstream portfolio teams, product, etc Product Marketing to provide upstream for product development consideration Identify and promote the business value of both online communities' customer engagement and advocacy to cross-functional audiences Required Skills & Experience: 6 + years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community administration, user group management/ moderator experience with proven customer-centric focus. Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit Preferred Experience: Ability to work hybrid from our offices in Toronto or SLC Growth mindset Leadership/ coaching skills (no formal direct reports) to provide guidance to existing team to integrate engagement best practices and apply knowledge/ skills into practice. Experience evolving programs to deliver measurable business results. Experience translating insights and data into consumer value and marketing strategy Deep appreciation of customer and product lifecycle methodology. Understanding of PCC solution offerings, key industries and market segments #LI-TW1#LI-RemotePointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    Reporting into the VP, Customer Support Key Duties and Responsibilities:•    Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. •    Build out the escalation management function, processes, standards, and templates across the support organization.  •    Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. •    Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. •    Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. Skills and Qualifications: •    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. •    Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. •    Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. •    Ability to communicate effectively at an executive level with customers and internal stakeholders.  •    Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. •    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)#Corp-E P4#remote#Canada #MG-Li1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.Job Summary: The Escalation Manager, will be responsible for coordinating efforts to resolve escalated customer issues typically related to high impact customer situations.  They will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.  This role requires a builder who can both act as the escalation manager while building out the function within our support team.    Reporting into the VP, Customer Support Key Duties and Responsibilities:•    Manage high level, high visibility support escalations in partnership with Engineering, Product Management, Customer Success, Customer Support, and Customers until resolution. •    Build out the escalation management function, processes, standards, and templates across the support organization.  •    Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management. •    Create and execute data-driven customer recovery plans for every escalation and incident that is addressed. •    Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes. Skills and Qualifications: •    A minimum of 8+ years of experience in customer support with specific experience and expertise in escalation management is required. •    Experience building the escalation management function within a SaaS software environment including cross-functional deliverables and outcomes. •    Experience working cross-functionally with support, engineering, product management, customer success and directly with customers to drive successful outcomes. •    Ability to communicate effectively at an executive level with customers and internal stakeholders.  •    Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences. •    Bachelor's Degree in Computer Science or Computer Engineering, or related Engineering field.  (Nice to have)#Corp-E P4#remote#MG-Li1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Job description Roles and Responsibilities Manage end-to-end recruitment process from job posting to onboarding of new hires. Conduct interviews, assess candidate fitment, and prepare reports for management review. Ensure compliance with company policies, statutory regulations, and industry standards during the entire recruitment cycle. Maintain accurate records of candidate interactions, offers made, and other relevant data. Handling PMS, Payroll, Grievances Interested candidates may share cvs at grouphr@mygigis.org Role: Recruitment & Talent Acquisition - Other Industry Type: Education / Training Department: Human Resources Employment Type: Full Time, Permanent Role Category: Recruitment & Talent Acquisition Education PG: MBA/PGDM in HR/Industrial Relations Key Skills Skills highlighted with ‘‘ are preferred keyskills PayrollPerformance AppraisalRecruitment

Job description Educational Qualifications MBA (HR) or equivalent postgraduate degree in Human Resources Bachelor s degree in Commerce / Management or related field Preferred Experience Experience in Pharmaceutical, Healthcare, or Corporate environments Exposure to large employee base (200+ employees) Experience handling both Field & Corporate hiring Key Attributes Strong communication and coordination skills Detail-oriented with high data accuracy Ability to work in fast-paced and deadline-driven environments Problem-solving and employee-centric mindset Team-oriented with strong follow-up skills Manage end-to-end recruitment lifecycle including sourcing, screening, interview coordination, offer management, and onboarding. Partner with Hiring Managers and Business Units to understand manpower requirements and role specifications. Source candidates through job portals (Naukri), internal databases, and referrals. Conduct initial HR screening interviews to assess candidate fit and alignment. Coordinate interview scheduling, feedback collection, and candidate follow-ups. Ensure timely closure of positions within defined TATs while maintaining quality hiring standards. Handle multiple open positions simultaneously, including field and corporate roles. Support recruitment for critical and leadership-level positions as required. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Recruitment & Talent Acquisition - Other Industry Type: Power Department: Human Resources Employment Type: Full Time, Permanent Role Category: Recruitment & Talent Acquisition Education UG: Any Graduate PG: MBA/PGDM in Any Specialization Key Skills Assistant Manager Talent AcquisitionPharmaCorporateHealthcareUPSCommerceHRManagementinterview schedulingRecruitment

Job description Role - HR Lead / Assistant Manager Recruitment & HR Operations (ONLY APPLY IF YOU HAVE HR EXPERIENCE IN A DATA ANNOTATION COMPANY) Location - Kalyani Nagar, Pune (Work From Office ONLY) Company - Qualitas Global Services About Qualitas Global - Qualitas Global is a leading provider of Data Annotation, Data Collection, AI Training Data, and Business Process Services, supporting global clients across multiple industries including Autonomous Vehicles, Healthcare, Retail, Agriculture, Security & Surveillance, Sports Analytics, and Generative AI. We are looking for an experienced HR Lead to strengthen our Recruitment and HR Operations functions and help us build a high-performance, employee-centric organization. Important Requirements - Candidates currently based in Pune will be given strong preference. If you are not based in Pune, kindly confirm that you can arrange to come for a final face to face interview. Prior experience working in a Data Annotation, Data Labeling, AI Training Data company is mandatory. This is a Work From Office role based in Kalyani Nagar, Pune. Preferred age group: 28 years and above. We need a matured calm and experienced person. Role Overview - This is a hands-on leadership role combining Recruitment, HR Generalist responsibilities, Employee Engagement, and HR Operations. The successful candidate will play a key role in attracting talent, retaining employees, improving workplace culture, driving employee motivation, and ensuring smooth HR operations across the organization. Key Responsibilities - Recruitment & Talent Acquisition * Manage end-to-end recruitment across multiple functions and levels. * Develop sourcing strategies for large-scale hiring requirements. * Build talent pipelines through job portals, social media, employee referrals, institutes, and recruitment partners. * Conduct screening, interviews, assessments, and offer management. * Ensure a positive candidate experience throughout the hiring process. Employee Engagement & Retention * Design and implement employee engagement initiatives. * Conduct employee feedback sessions and pulse checks. * Drive employee motivation, recognition, and retention programs. * Work closely with leadership to improve employee satisfaction and workplace culture. * Handle employee grievances and conflict resolution professionally. HR Operations & Generalist Responsibilities * Manage on-boarding and induction programs. * Maintain employee records and HR documentation. * Support performance management processes. * Ensure compliance with company policies and applicable labor regulations. * Assist management with organizational development initiatives. Payroll & Compensation Administration * Coordinate and oversee monthly payroll activities. * Verify attendance, leave records, incentives, and salary inputs. * Ensure timely and accurate salary processing. * Support compensation bench-marking and salary planning. * Work closely with Finance on payroll-related matters. Desired Candidate Profile * 7+ years of HR experience, with a strong mix of Recruitment and Generalist responsibilities. * Prior experience in Data Annotation, AI Training Data, BPO, KPO, Content Moderation, or similar people-intensive operations is mandatory. * Strong knowledge of payroll processing, compensation structures, attendance management, and HR operations. * Proven experience managing employee engagement and retention initiatives. * Excellent communication, interpersonal, and stakeholder management skills. * Strong personality with the ability to influence, motivate, and build relationships across all levels of the organization. * Mature, practical, and solution-oriented approach to HR management. * Comfortable working in a fast-paced, growth-oriented environment. What We Are Looking For We are not looking for a transactional HR professional. We are looking for someone who can build relationships with employees, create a positive work culture, improve retention, support business growth, and act as a trusted partner to both management and employees. Compensation Upto Rs 600,000/- CTC To Apply Please send your resume to: hiring@qualitasglobal.com Subject Line: Application HR Lead Pune Role: HR Operations - Other Industry Type: Analytics / KPO / Research Department: Human Resources Employment Type: Full Time, Permanent Role Category: HR Operations Education UG: Any Graduate PG: MBA/PGDM in Hospitality Management, HR/Industrial Relations, International Business, Marketing, Operations, Production and Operations Management, Business Strategy, General Management Key Skills Skills highlighted with ‘‘ are preferred keyskills Recruitment & HR Operations Training And DevelopmentEnd To End RecruitmentHiringPeople DevelopmentPeople Management SkillsPayroll Processing

Job description ABOUT THE ROLE A strategic and hands-on Assistant Manager - Talent Acquisition who owns the full recruitment lifecycle for Non-IT hiring across functions — building sourcing strategies, partnering with business heads, and driving quality hiring outcomes through data and process rigor. KEY RESPONSIBILITIES TA Strategy & Execution Own end-to-end TA lifecycle Lead intake sessions with hiring managers to define roles & closure timelines Design multi-channel sourcing strategies — portals, LinkedIn, headhunting, campuses Drive closures within TAT/SLA benchmarks; maintain pipelines for critical roles Candidate Experience & Offers Oversee full interview cycle — scheduling, feedback, timely communication Maintain proactive candidate engagement to minimise drop-offs Lead offer negotiations within approved bands and market benchmarks Ensure seamless handover for pre-joining engagement & Day 1 readiness Stakeholder Management Share weekly hiring dashboards — pipeline, funnel metrics, risks & actions Provide market intelligence to support workforce planning decisions Team Leadership & Governance Mentor and guide TA Specialists for consistent cross-portfolio delivery Enforce standardised hiring processes, documentation & feedback frameworks Maintain ATS hygiene; generate leadership-level hiring analytics Employer Branding Strengthen Recykal's employer brand on campuses, platforms & communities Pilot new sourcing tools, assessments & structured interview frameworks ROLE REQUIREMENTS Education & Experience MBA / PGDM in HR or equivalent postgraduate qualification preferred 4-7 years of progressive TA experience with strong end to end recruitment Demonstrated cross-functional hiring with multiple senior stakeholders Proven track record in high-volume, niche & leadership-level roles Technical & Functional Skills Deep expertise across the full TA lifecycle — manpower planning to onboarding handover Proficiency in ATS platforms Advanced sourcing on Naukri, LinkedIn Recruiter, Indeed, Boolean/X-Ray Ability to build hiring dashboards using Excel, Google Sheets, or HRIS tools Soft Skills & Competencies Strong executive presence and communication skills Exceptional stakeholder management — influence, align, push back constructively Sharp negotiation skills for offer management and counter-offer handling High ownership, bias for action, and collaborative leadership style Comfort managing ambiguity, competing priorities & high-volume open roles WHAT MAKES A GREAT FIT Reduces time-to-fill at scale while maintaining quality and cultural fit Independently owns high-volume, niche & senior hiring mandates Data-driven TA leader who translates metrics into process improvements Equal parts operator and strategist — leads team while staying close to critical hires KEY PERFORMANCE INDICATORS KPI- Description Time-to-Fill (TAT) - Role closures within agreed SLA Offer Acceptance Rate- Offers accepted vs. offers made Quality of Hire-Performance & retention of placed candidates Pipeline Health-Active candidates per stage across portfolio Team Productivity- Recruiter-level closures & SLA adherence Role: Recruitment & Talent Acquisition - Other Industry Type: Internet Department: Human Resources Employment Type: Full Time, Permanent Role Category: Recruitment & Talent Acquisition Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Niche Hiring Sales HiringNon IT RecruitmentLateral Hiring

Job description Roles & Responsibilities :- We are looking for an experienced Regional HR professional to manage end-to-end recruitment for sales hiring across the Ahmedabad region. Source candidates through job portals, consultants, references, and other recruitment channels. Coordinate with business heads and regional sales managers for manpower planning and hiring requirements. Conduct initial HR screening, salary negotiations, and joining formalities. Ensure timely closure of sales positions within defined TAT. Manage onboarding, documentation, and employee engagement activities. Track recruitment MIS, attrition reports, and hiring dashboards. Build strong talent pipelines for high-volume sales hiring. Ready to travel across the assigned region for recruitment drives. Role: Recruitment & Talent Acquisition - Other Industry Type: NBFC (Micro Finance) Department: Human Resources Employment Type: Full Time, Permanent Role Category: Recruitment & Talent Acquisition Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Talent Acquisition End To End RecruitmentHiringRecruitment ManagementTA